USO Volunteer Wins Keys to Brand New Jeep Wrangler

Norm Hallowell, center, poses with the USO’s Senior Vice President of Operations Alan Reyes, right, and Chrysler Chief Marketing Officer Olivier Francois, after winning a new Jeep Wrangler on Oct. 11 in Washington. (Photo courtesy of Jeep)

Norm Hallowell, center, poses with the USO’s Senior Vice President of Operations Alan Reyes, right, and Chrysler Chief Marketing Officer Olivier Francois, after winning a new Jeep Wrangler on Oct. 11 in Washington. (Photo courtesy of Jeep)

WASHINGTON – Norm Hallowell, a longtime USO volunteer and Vietnam War veteran, won a brand new A 2014 Jeep Wrangler Freedom Edition last night.

Hallowell, the winner of Jeep’s Hero at Home Award, was presented with the honor during The Daily Beast’s Hero Summit at the Newseum in Washington. The winner, who’s amassed more than 580 volunteer hours at the USO, was introduced by Chrysler Chief Marketing Officer Olivier Francois.

“Today, [Jeep] wanted to honor the heroes at home,” said Francois. “So, together with the USO, we thought about an initiative, about recognizing someone — not a hero in uniform — but one who acted as such from behind the scenes.”

To announce the winner, a video clip featuring Hallowell and some of his colleagues played on the big screen. In the video, Hallowell, who volunteers at the USO Family and Warrior Center at Fort Belvoir, Va., said, “I don’t consider myself anybody special. I’m one of 270. … That’s all.”

The award, part of Jeep’s Operation Safe Return program, was voted on by the public. Hallowell beat out two well-deserving colleagues at Fort Belvoir. His humble attitude and dedicated service surely helped him earn the votes needed to win the new Jeep Wrangler.

The USO’s Senior Vice President of Operations Alan Reyes presented Hallowell and his wife with the keys to their new vehicle.

For more information about Operation Safe Return, go here.

Top Responding Centers for 2013 USO Volunteer Satisfaction Survey Announced

The 2013 USO Volunteer Satisfaction Survey numbers have been tallied and the results are in. The top three centers with the highest percentage of volunteers taking the survey, and the center with the most responses overall in each region, are receiving USO Volunteer T-shirts for all their volunteers.

Survey concept.

More than 6,600 volunteers responded to the 2013 survey, 95 percent of which expressed satisfaction with their overall USO volunteer experience.

USO Volunteer Services would like to thank all the center staff for encouraging their volunteers to complete the survey and all the volunteers who took the time to share their thoughts. The winners are:

CONUS Direct Report

  • Travis Air Force Base (USO Bay Area)
  • San Antonio Downtown
  • Dover Air Force Base (USO Delaware)
  • Denver International Airport (Rocky Mountain USO)

CONUS Chartered

  • USO Tampa Bay
  • Joint Base Lewis-McChord (USO Northwest)
  • Milwaukee (USO of Wisconsin)
  • St. Louis Airport (USO of Missouri)

Pacific

  • Camp Kim
  • Camp Walker
  • Camp Humphreys
  • Hawaii-Honolulu International Airport

Europe

  • Wiesbaden Hainerberg Cottage
  • Frankfurt International Airport
  • USO Stuttgart
  • LRMC – Warrior Center

Southwest Asia

  • Camp Leatherneck
  • Camp Marmal
  • FOB Fenty
  • Camp Buehring
  • Dubai

–Story by USO Operations 

‘A Big Smile and a Bullhorn’: Admiral Praises USO After Chicago Airport Experience

On occasion, the USO gets notes of appreciation from senior military leaders. Now-retired Army Gen. Carter Ham lauded the USO’s efforts in helping the freed Algerian oil-workers-turned-hostages back in January.

RDML Kirby, John

Rear Adm. John Kirby

Rear Adm. John Kirby, Navy Chief of Information, dropped one of those notes to USO Senior Vice President of Marketing and Communications Frank Thorp two weeks ago. Kirby had just watched his son, Colin, graduate boot camp and traveled with him to Chicago O’Hare International Airport where he encountered a familiar sight.

Here’s the story in Kirby’s words:

[T]he real purpose of this note is to let you know how utterly impressed I was by the USO volunteers at O’Hare airport.

As I mentioned, my son graduated from Navy boot camp last Friday. I had the great fortune to be there with my wife. What a day.

Late that night, as they typically do at [the Navy Recruit Training Command], the new sailors were sent by bus to the airport to await their flights out. Colin was going to Charleston on a flight that left at 0600. Some kids weren’t leaving until after noon.

Didn’t matter. RTC dropped them all off at O’Hare at around 0100 to wait.

Who was there to meet them? A USO volunteer with a big smile and a bullhorn.

He separated them into groups based on their departure times, then marched them all up to the USO facility to drop off their gear and relax. Some stayed there. Some, like my boy, opted to go somewhere else to eat.

But all of them were made to feel welcome and proud. All of them were treated like war heroes by the staff there.

And it was the middle of the night.

I have to tell you, I got a little thick in the throat watching those volunteers check these kids in and answer their questions (some had never traveled on their own) and make them feel special.

They didn’t have to do that. But somehow, I got the feeling that they really believed they DID have to.

We didn’t stay with Colin all the way till his departure time. Some parents did. We figured he’d want a little time with his buddies. Besides, we weren’t worried about him.

He was at the USO.

–Preface by USO Story Development

USO Centers Around the Globe Celebrate National Volunteer Week

As National Volunteer Week comes to a close, here’s a look at a few of the scores of celebrations held at  centers around the world. The USO’s 27,000-plus volunteers  donated more than 1.375 million hours last year in service to America’s troops and their families..

USO Fort Hood

USO Fort Hood Programs Manager Isabel Hubbard, left, USO volunteer Frank Wright and USO Fort Hood Story Time Coordinator Andrea McDonald attend Wednesday's event. USO photo

USO Fort Hood Programs Manager Isabel Hubbard, left, USO volunteer Frank Wright and USO Fort Hood Story Time Coordinator Andrea McDonald attend Wednesday’s event. USO photo

USO Fort Hood held a luncheon Wednesday to honor its volunteers who logged a total of more than 22,000 hours last year.

“I’m really proud to stand here and see how many amazing people answer the call,” USO Fort Hood Director Robin Crouse told the Killeen (Texas) Daily Herald, which covered the event.

Read more about the event in the Herald’s story.

USO Forward Operating Base Fenty

VolBlog_Fenty

USO Forward Operating Base Fenty volunteers share a joke – and a cupcake – during National Volunteer Week. USO photo

The USO at Forward Operating Base Fenty in Afghanistan showed its appreciation to volunteers – almost all of whom are troops themselves – with some baked goods. They posted photos of the volunteers earlier this week.

“Thanks to all the great volunteers at Fenty for all you do for your fellow soldiers!” USO Senior Vice President of Operations Alan Reyes wrote in a Facebook comment about the celebration.

USO Houston

USO centers know how to get creative. To celebrate National Volunteer Week, the staff at USO Houston put together a JibJab breakdance video.

USO Houston had 248 volunteers donate 20,056 hours to their center last year.

USO San Antonio

VolBlog_SanAntonioVolBreakfast

USO San Antonio volunteers pose at Wednesday’s USO Volunteer Appreciation Breakfast at the USO’s airport center. USO photo

USO San Antonio held a USO Volunteer Appreciation Breakfast at their airport facility on Wednesday morning.

“We’ve said it before and we’ll say it again, ‘We couldn’t do what we do without our volunteers,’” the staff wrote on its Facebook page.

–Story by USO Story Development

Why I Volunteer: Suzy Hicks – USO Fort Drum, N.Y.

The USO is highlighting its volunteers from around the world to mark National Volunteer Week, which runs April 21-27. We asked a few of them to tell us why they give their time to the USO. Here is a reply from Suzy Hicks, a former service member, combat veteran and the current USO Volunteer of the Quarter for the Continental United States Region:

Volunteering with the USO Fort Drum is a fun and enjoyable way to give back to our service members who give so much of themselves every day.

VolBlog_FortDrum

USO Fort Drum volunteer Suzy Hicks, center, is a former soldier who did four combat deployments. USO photo

As a prior service member, I know firsthand the value that the USO has to the troops. From a comfortable place to grab a snack or a cup of coffee on base, at an airport, or even in deployed locations, the USO volunteers can be counted on for a smile and a friendly hello. Our mission is to lift the spirit of America’s troops and their families, and that is exactly what we do at the USO Fort Drum.

The family of volunteers at USO Fort Drum is made up of civilians, family members, veterans and even soldiers who work together to keep the center running smoothly six days a week while operating numerous other events we have going at any given time. I enjoy working with my fellow volunteers towards our goal of putting a smile on our soldiers’ faces. We have so many volunteers who selflessly give hours of their time each week to be there for our troops and their families.

Perhaps the most rewarding mission that I have had the opportunity to be a part of is Here When They Land. As a USO volunteer, I am able to be one of the first people to welcome our brave heroes back from deployment. After a long journey back to the states, these soldiers are always happy to see us with our fresh hot coffee and snacks. It is an honor to personally welcome home and thank our troops for a job well done. I can’t think of a better organization to be a part of!

–Suzy Hicks, USO Fort Drum volunteer