Love Connection: USO of New York Volunteers Marry After Meeting at the Port Authority Center

Prentice-Faller and Faller pose at the Douglas MacArthur Center USO. Photo courtesy Joy Prentice-Faller

Joy Prentice-Faller and Maj. Joe Faller pose at the Douglas MacArthur Center USO. Photo courtesy Joy Prentice-Faller

Joy Prentice-Faller wasn’t looking for love when she started volunteering at the USO in 2011.

Instead, it found her.

It started one Saturday morning in 2012 at the USO of Metropolitan New York’s Douglas MacArthur Center inside the Port Authority Bus Terminal, when Prentice-Faller showed up early to teach Marine Reserve Maj. Joe Faller how to open the center.

Unbeknownst to Prentice-Faller and Pat Walsh — the USO of Metropolitan New York’s manager of programs and services who coordinated the shift — Faller had already been trained.

“We realized that it wasn’t his first time [opening the center] and that we had just kind of gotten put on the schedule together,” Prentice-Faller said. “But that started more of the first conversation [between us].”

After that shift, the duo started to see each other outside of the USO and eventually began dating.

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“I think volunteering together gave us something in common, or just kinda showed us that we had similar values because we could kinda work together as a team, or work together and be on the same page,” Faller said.

No one at the center knew about their relationship until about six months later, when the couple was walking side-by-side in New York City’s Veterans Day parade.

“[Walsh] kind of figured it out when [she saw that] we were holding hands walking up Fifth Avenue with the USO float,” Prentice-Faller said.

Pat Walsh gives a toast at Prentice-Faller and Faller's wedding. Photo courtesy Joy Prentice-Faller

USO of Metropolitan New York’s Pat Walsh gives a toast at Prentice-Faller wedding. Photo courtesy Joy Prentice-Faller

The two got engaged in 2013 and were married last year. They even asked Walsh to give a toast at the reception and talk about how they met.

“So when nobody was really telling that story [of how they met at the USO], I thought, I have to tell it,’” Walsh said.

“When you put people on the same shift, you don’t know that [they’re] going to get married, of course.”
The couple still volunteers at the USO’s Port Authority location.

Why Volunteer? Denee Hammond Explains Why She Gives Her Time at USO New England

Whether it’s about patriotism, family or being part of something bigger than themselves, USO volunteers each have personal reasons for giving their valuable time.

USO New England volunteer Denee Hammond took a moment recently to talk about why she does it.

“When they see the USO in an airport thousands of miles from home, they come back to that one moment when they may have met a USO volunteer,” she said. “Maybe they saw us at a Patriots game, maybe they came with us on a Polar Express event for their kids Š but they remember those letters and it immediately brings them back home, and they feel connected.”

Iron Man: Why One Volunteer Has Shown Up at the USO (Almost) Every Day it’s Been Open the Last 5 Years

Henry Edmon talks with troops at the Fort Leonard Wood USO center. USO photo

Henry Edmon talks with troops at the Fort Leonard Wood USO center. USO photo

If you’ve been to the Fort Leonard Wood USO center recently, you’ve probably seen Henry Edmon.

A familiar face to new recruits and longtime area residents, the Sudbury, Ontario, native has proudly volunteered at the USO every Thursday through Sunday, which are the days the center is open, for the past five years — minus the two days he took off to attend his daughter’s wedding in May 2013.

“Everyone here at the USO thought it was funny he would worry about missing his shift for his daughter’s wedding,” wrote USO Fort Leonard Wood Center Director Kelly Gist in an email. “But that just goes to show you the level of commitment he has to the USO. [He] loves all that we do here, we are his extended family, but we sure weren’t going to let him miss his daughter’s wedding.”

According to his daughter, Janis Edmon, her wedding wasn’t the first time Henry has worried about missing his volunteer shift for a special occasion. When Janis visits Henry, he always tells her that he’ll still be volunteering at the USO, and she is welcome to join him.

“When I used to come home for Christmas, Easter and everything, we were at the USO,” Janis said.

“He loves working there and he always wants to make sure that, you know, he’s dependable and there for them, and it’s awesome, because it’s like a little family. So, he likes going there, and I like him going there.”

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A Canadian and American Army veteran of three and 23 years, respectively, Henry began volunteering at the USO center in central Missouri after he retired.

“I will always remember the help that the USO was to me during the Vietnam War,” Henry wrote in an email. “It was the least I could do to give back to an organization that helped me so much.”

According to Gist, Henry takes the USO’s spirit-lifting mission to heart, making him a popular guy on base.

“Just to see that every day, the compassion he has, the loyalty … we wish there was more like him,” Gist said.

Henry especially enjoys chatting with new recruits going through basic training. He frequently shares his military experiences with young soldiers to both encourage them and ensure them they’re not alone.

“These soldiers are learning from our volunteers, and him especially,” Gist said. “When you have a solider just come in from basic and he might be sitting there wondering, ‘Am I going to make it through the next few weeks?’ And [then] Henry comes up and says, ‘It’s okay. You’ll make it.’ They really take that to heart.”

Those heart-to-heart interactions have led some troops to seek Henry out when they return to Fort Leonard Wood years later.

“It’s really neat to see them come back around and they remember him,” Gist said. “You can just tell they have a love for him and it’s really neat to see that.”

Henry says he hopes troops he serves will pay the encouragement forward.

“Maybe, one day, when they have the time to give back, they will remember what we did here, just as I remembered the impact the USO [had] on me,” he said.

Full Circle: How One Kind Moment Created A USO Volunteer for Life

The Flores family. Courtesy photo

The Flores family. Courtesy photo

When Nancy Flores stepped off a plane in Germany in 2003 with just her luggage and her cat, there was supposed to be someone from the military there to pick her up. There wasn’t.

“I saw that USO sign and thought, ‘I can go there. They will help me!’”

She was right. A USO volunteer invited her inside the center where more volunteers took the then-23-year-old’s luggage, looked up the phone numbers to her husband’s unit, gave her a snack and even cut down a plastic cup to make a water dish for her cat.

Her husband, now-retired Army communications Sgt. Johnathan Flores, had sent the duty driver to pick her up, but they had left an hour late and were stuck in traffic. It was something the volunteers at the USO at Frankfurt International Airport had seen before.

“At a very young age, I was alone in a foreign country and that was a very huge relief for me to find the USO,” said Nancy, who was 23 at the time. “[My husband is] my security blanket in those situations, so being alone in that situation was scary.”

When the driver arrived, the USO volunteers helped her on her way, and that singular moment of compassion spawned Flores’ lifetime commitment to both the organization and the military community.

“Seven years later I found out we had a USO on Fort Hood and as soon as I could I started volunteering,” she said. “I enjoy every day making soldiers and their families smile.”

She currently volunteers once or twice a week from four to six hours at a time, helping anywhere she’s needed, from flightline welcome home events to working behind a desk in a center.

But her favorite program by far is the Story Time Early Literacy Workshop. She’s volunteered once a month at the USO Fort Hood/Military Child Education Coalition event for the last three years, helping feed breakfast and read books to pre-school-age children who attend with their parents.

But her connection to the USO runs even deeper than a missed ride and the resulting volunteerism. Her son, Johnathan Flores Jr., 10, has watched her husband deploy three times. Nancy says it was the USO that made it possible for her husband and their growing boy to connect.

“We are a family of USO volunteers and we always will be very proud of making moments count for other military families just like the USO did for [us].”

The first time her husband deployed, Jonathan Jr. was only 3 months old. Nancy knew she would have some contact with her husband over the Internet, but didn’t know which moments he’d get to see from afar.

“Daddy does bed time,” she said. “That was a moment every day. And when he left it was sad that we had to break that pattern.

“But then out of nowhere we received these books he recorded at a USO center.”

When the USO/United Through Reading packages arrived, Flores broke down in tears knowing bedtime was back on again.

“I had no idea it was even coming,” she said. “Every night we played the video and, even though it was the same story, it was a moment with Daddy. He knew that Daddy cared.”

“We have that memory,” she said. “And that’s a really cool moment for us. Every time my son was missing Daddy we’d pop in that DVD.

“We were very honest with him that Daddy was away protecting America and doing his job. He learned really young to deal with it and I believe the USO was part of making that happen naturally.

“Now, even though we’re not technically in the military, we’re still very much a part of the military community. We are a family of USO volunteers and we always will be very proud of making moments count for other military families just like the USO did for [us].”

Jiffy Lube Franchises Join Forces to Raise over $19,000 for USO Delaware

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Less than a month into 2015, Bob Falter and his Jiffy Lube team have already helped make a huge difference for the USO.

Under the leadership of Falter, a Jiffy Lube Regional franchise owner, locations across Delaware last fall sold key fobs to raise money for the organization. In addition to spearheading the key fob promotion, Falter, whose father served in World War II, agreed to match the fundraising efforts dollar for dollar, resulting in a $19,000 check that was presented to USO Delaware Director Joan Cote on Jan. 15.

“Obviously receiving a check for that amount is not a daily occurrence, so we were completely blown away by the success of the campaign,” Cote said. “None of [USO Delaware’s] important programs could be achieved without the financial support that comes from the generosity of individuals, organizations and companies like Jiffy Lube.”

Falter and his team reached out to customers through direct mail and radio ads and hosted special promotion launch nights at Grotto Pizza to educate Jiffy Lube employees about the USO’s mission.

“It was a wonderful promotion and I’d like to say that I was part of it, but it was truly a team effort to raise this amount of money,” Falter said.

To help motivate Jiffy Lube franchises during the promotion, Mike Tatoian, a USO Delaware council chair and the president of Dover Motorsports, Inc., gave the participating Jiffy Lube locations an added incentive. The location that sold the most key fobs would be his personal guests for an upcoming NASCAR race at Dover International Speedway.

With support from Falter, his Jiffy Lube team and their generous customers, the USO is able to deliver on it’s mission to lift the spirits of America’s troops and their families.

“The many gestures of appreciation and support that the USO delivers on behalf of a grateful community […] make a tremendous impact on the morale of our military personnel and their families,” Cote said.

The Military Journey and the USO Volunteer

America’s military is an all-volunteer force, and so is the USO.

From the first day of boot camp throughout the cross-country trip to their military occupational schools to a Quonset hut in a foreign country and airports along the journey back home again, USO volunteers are by the side of troops and their families every single day of their service.

Bringing a touch of home to our troops abroad is not an easy task. It takes love, compassion and patriotism. All three of which are qualities USO volunteers carry in spades. Coming from all walks of life, each USO volunteer is dedicated to the simple, heartfelt mission of making every moment count for America’s troops and their families.