8 Ways the USO Connects Troops To Home

A service member uses the internet at the USO.

From the moment they step into boot camp to the time when they transition to civilian life, troops rely on the USO to help them stay connected to their to friends and family. Here’s eight of the ways the USO does it.

1. Getting troops online: Free Internet access is one of the most popular services at USO centers today. While some USO centers offer computers for troops to use, nearly all of them offer free WiFi for people who bring their own devices. Even our Mobile USO units, like the ones we sent to Brooklyn to comfort troops cleaning up after Superstorm Sandy, are WiFi-enabled so troops serving in remote locations can get online.

2. Skyping into the delivery room: Did you know that the USO helps expecting military dads Skype into the delivery room for their baby’s birth, even if they’re abroad? Marine Capt. Nick Whitefield experienced this USO service first-hand when he watched his wife Laura deliver the couples’ second child, Ethan Whitefield, via a USO-provided Skype connection at Camp Leatherneck, Afghanistan.

“The fact that I could be there, electronically, over Skype was huge,” Nick said. “It was great. It was a phenomenal experience.”

A troop makes a call from the USO in Bagram, Afghanistan. USO photo by Dave Gatley

3. Free phone calls home: In 2003, the USO launched Operation Phone Home to provide troops with free phone cards so they can call their loved ones at no cost — even when they’re in remote locations. Some USO centers abroad also offer troops access to a private phone network so they can call home on a safe, secure and reliable line inside the center.

One of these free phone calls even helped a new dad hear his baby girl’s first cries in 2006.

“The USO made that call possible for me,” said former Marine Alexander Carpenter. “And to this day I have never said thank you. … Thank you USO.”

4. Keeping story time alive: Thanks to the USO partnership with United Through Reading, deployed troops can record themselves reading a storybook at a USO center and send the DVD recording back home for their children to watch and digitally connect with them in their absence.

Navy Lt. Matthew Stroup records himself reading a book to his children during a United Through Reading event in Afghanistan. Photo courtesy of Matthew Stroup

Navy Lt. Matthew Stroup records himself reading a book to his children. Photo courtesy of Matthew Stroup

While preparing for a deployment form Japan to the Middle East in 2012, Navy Lt. Cmdr. Victor Glover told his squad about the United Through Reading program and received an overwhelming number of requests to participate. He even recorded stories for his own children.

“It was important. They really got a kick out of being able to see me,” Glover said. “At the end of the recordings, I said a message to them. I used each of their names and I said something to the effect of ‘I love you, be good, be supportive to your mom and goodnight’ because I imagined they’d do the books right before bedtime.”

5. Giving the gift of gaming: Video games are one of our younger service members’ favorite ways to unwind. That’s why most USO centers have gaming stations featuring popular video games like “Call of Duty” and “Halo.” At some centers, service members can even play the games against friends and family around the globe online in real time.

But troops aren’t always stationed near brick-and-mortar USO centers. With that in mind, the USO developed the Mobile Entertainment Gaming System (MEGS) so service members can enjoy video games no matter their location.

6. Serving up comfort foods from home: Sometimes, all it takes to make service members feel connected to home is taste of their favorite foods. That’s why USO patrons can always find a variety of snack, drink and meal options at centers around the world. Some centers, like USO Great Lakes, provide a free, home-cooked meals for troops, while others, like many Southwest Asia centers, always seem to be churning out comforting sweet treats, like homemade ice cream.

A Halloween/Thanksgiving USO Holiday Box from 2011.

A Halloween/Thanksgiving USO Holiday Box from 2011.

7. Bringing the holidays to troops abroad: Being deployed during a special holiday can make troops feel even further from home. That’s why many USO centers host a number special parties and events around those red calendar days.

Troops in remote areas far from a USO center can even get in on the fun, too, thanks to the USO Holiday Boxes program. These special seasonal boxes, filled with games, decorations and other festive supplies are designed to help service members celebrate the year’s special days in any location. There are four seasonal boxes units can request throughout the year, including a Halloween/Thanksgiving box that helped a handful of service members have a spooky Halloween back in 2011.

8. Welcoming troops home: Even though a homecoming is already a joyful occasion for military families, the USO has a history of stepping in to make the day even more memorable. From helping arriving troops freshen up before reuniting with their loved ones to coordinating surprise homecomings like this, this, and this, the USO there to celebrate military families finally reconnecting after a long deployment apart.

Video: USO MEGS Keep Troops Gaming in Far Corners of Globe

By 2008, roughly 97 percent of American 12-to-17 year olds were playing video games. Thousands of those kids are now in the military and they’re still gaming—even when they’re deployed—thanks to the USO-developed MEGS (Mobile Entertainment Gaming System).

“MEGS is a portable, ruggedized case containing a console gaming system and a television, which troops can take with them and easily set up anywhere they have a one-ten power connection and play DVDs and video games in a matter of minutes,” said Juston Reynolds, the USO Programs Manager responsible for launching and managing the program.

“The USO started this project about five or six years ago in order to meet the growing needs of deployed troops, and now the project is in its third iteration with the Xbox One and everyone downrange can’t get enough of it.”

USO Rhein Main Gives Gaming Troops The Ultimate Ticket to Gamescom 2014

Troops smile outside of the gamescom convention. USO photo.

Troops smile outside of the Gamescom convention. USO photo.

It’s no secret troops love video games. In fact, if you step inside any USO center, one of the first things you’ll likely see is a service member sitting in front of a TV, controller in hand, battling enemies in the latest blockbuster releases.

So when USO Rhein Main staff members heard about Gamescom, a German convention devoted to the latest and greatest innovations in the video game industry, they knew that they had to find a way to get troops there.

“Gaming ranks highly on most troops’ list of hobbies, so why not take them to experience that largest gaming convention in Europe?” said USO Rhein Main Area Operations Manager Ashley Grassl.

As part of its Food and Fun for Free program, which focuses on providing free programming for single and unaccompanied service members,  USO Rhein Main sent 20 soldiers to Gamescom 2014 in Cologne, Germany, earlier this month. From its popular Taco Nights to quarterly cultural tours to explore Germany, the Food and Fun for Free program gives troops a chance to step outside their barracks and enjoy their local surroundings.

Although the trek required troops to wake up early on a Sunday morning, Grassl said they had no trouble filling up the 20 van and bus seats, and even had a waiting list for the trip. Once the service members arrived at Gamescom, USO volunteers gave each of them a wrist band — which allowed them to play any game available — explained the layout of the convention center and let them loose to explore.

“Gamescom boasts that visitors will experience ‘the next generation of gaming,’ and our service members got to experience all of that and more,” Grassl said. “They had the opportunity to experience hands-on game play of games that won’t come out until later this year like ‘Call of Duty: Advanced Warfare,’ ‘Borderlands,’ ‘Battlefield’ and ‘Destiny.’”

From participating in multiplay online tournaments to stocking up on promotional freebies, Grassl said Gamescom offered something to keep any gaming enthusiast entertained.

“Gamescom was amazing. The masses came out for a great event. There was seriously something there for everyone,” said Army Spc. D’Lexis Cooley, president of Better Opportunities for Single Soldiers (BOSS) at U.S. Army Garrison Wiesbaden. “BOSS soldiers said that they were going to get their nerd on by gaming. And they did. “

Attack of the Show Brings Battlefield: Bad Company 2 to USO Basrah!

From G4’s Gaming with the Troops: “Time for some Battlefield Bad Company 2 with some good company, and we’re talking about the troops at USO Basrah Base in Iraq. Kevin Pereira and Taryn Southern bring a new round of Gaming with the Troops. We wonder who is going to win, the highly trained, highly skilled soldiers or our hosts.”  Check out the video below and a big thanks to Pro vs. GI Joe for making it possible!

more about “Battlefield: Bad Company 2 with USO B…“, posted with vodpod

USO Grafenwoehr Brings the Super Bowl to Troops!

You don’t have to live Stateside to enjoy a proper Super Bowl party with the USO!

USO Grafenwoehr started off SuperBowl Sunday with an Xbox 360 Madden 10 Football Tournament.  The winners got a camo water pack, a Germany stein and a computer game for first, second and third place.

Troops got to watch the Super Bowl on four TVs, two of which were connected to the NFL Game Pass so they were able to enjoy the American commercials.

The center received donations of finger foods and snacks galore, t-shirts and had a drawing for a football jersey of the winners’ choice.  Brandon Bucknor from Vilseck was the big winner.

The75 soldiers had a great time “at the game,” showing that all it took was a few touches of home from the USO to make it seem like they were all in Miami!

Here are some pics from the party: