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Tell Us What You Think (and Qualify to Win a $500 Gift Card) by Taking the Tell USO Sound Off Survey

Tell USO Share GraphicWe want your feedback!

From today through Oct. 1, the USO is inviting all troops and family members who currently use our services to participate in the 2014 Tell USO Sound Off Survey.

So why is this important? It’s pretty simple, really. The USO takes the feedback from the surveys and uses it to improve our operations and fill gaps in service. The responses are also used to judge which of our centers are standing out above the rest, and we honor those centers at the annual Tell USO Awards.

As a bonus, all participants who complete a survey will be entered into a sweepstakes where they can win a $500 Visa gift card for their time.

You can get started on the survey here.

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Your USO at Work: August 2014 — USO Center Helps Wounded Troops and Families Relax and Recharge

USO Warrior and Family Center at Bethesda is a Place Wounded Warriors Can Call Home

Sometimes, the mental grind of a recovery can be as tough as the physical obstacles.

That’s why the USO opened the second of two Warrior and Family Centers at Naval Support Activity Bethesda, Maryland, the home of Walter Reed National Military Medical Center, in April.

The USO Warrior and Family Center at Naval Support Activity Bethesda, Maryland, the home of Walter Reed National Military Medical Center, opened in April.

The USO Warrior and Family Center at Naval Support Activity Bethesda, Maryland, the home of Walter Reed National Military Medical Center, opened in April. USO photo by Joseph Andrew Lee

“You can come here and cook food if you want to. You can come here and barbecue if you want to. You can come here and watch movies, play video games, learn music, use the Internet … all that is here,” said medically retired Army Sgt. Kevin Gatson, a recent patient at Bethesda. “I think this will give someone a place to kind of sit back, reflect, relax, work on themselves just on a personal level — a worry-free zone in a sense.”

Like its sister center on the Fort Belvoir Community Hospital campus in Virginia, the USO Warrior and Family Center at Bethesda provides a place where families can come together for everything from meals and game nights to post-military career counseling and classes.

“I go to my room, because a lot of times I just don’t feel like talking to anybody,” said Marine Cpl. Rebecca Fletcher, who lost her leg in a motorcycle accident and is recovering from her injuries at Bethesda. “But coming down here (to the center), you end up running into someone that you know and you end up in a conversation. The next thing you know, you’re forgetting about the pain [and] you’re forgetting about the mental things that get to you throughout the day.”

“When you have had a full day of appointments … you’re exhausted both mentally and physically,” said Navy Capt. David Bitonti, Naval Support Activity Bethesda commander. He said that the new facility, which opened in April, is an additional place of respite for wounded troops and provides a place where they can relax and recover.

“[This center] allows you to go and recharge the battery so that when you have to do whatever it is that you need to do the next day, you’re the best person that you can be.”

Wounded Troops and Their Families Hit the Beach at Warrior Week

More than 550 wounded warriors and their families headed to Virginia Beach, Virginia, in May to enjoy surf, sand and sun as part of the USO’s inaugural Warrior Week.

“The city of Virginia Beach approached me and asked if the USO could expand the programs and services that we’re doing for the wounded, ill and injured here in Virginia Beach,” said Jeff Hill, USO regional vice president, U.S. “We did the research … and found out that outdoor activities [were] one of the favorite things that our wounded, ill and injured like to do.”

With the help of the USO and local adaptive outdoor recreational organizations, participants enjoyed activities like kayaking, surfing, waterskiing and deep-sea fishing. Wounded warriors and their families were also invited to attend free outdoor concerts and shows by local performers and the USO Show Troupe.

“We wanted outdoor recreational activities that could include the families,” Hill said.

At the end of each day’s activities, Warrior Week participants were invited to attend the Patriot Festival to enjoy food and free performances by top recording artists including The Band Perry, Jake Owen and Little Big Town.

“I can tell you the vast majority [of the wounded warriors] had an absolute blast,” Hill said.

Dr. J.D. Crouch II Becomes President and CEO of the USO

Former Assistant Secretary of Defense and Deputy National Security Advisor Dr. J.D. Crouch II was named the 23rd president and CEO of the USO on June 23.

Dr. J.D. Crouch II started his new role at the USO on July 28. USO photo

Dr. J.D. Crouch II started his new role at the USO on July 28. USO photo

“I know I am fortunate to be able to join a remarkable USO family that encompasses colleagues, volunteers, supporters and their families,” Crouch said. “I am proud to join and lead this team and eager to begin our work together.”

Most recently, Dr. Crouch served as CEO of QinetiQ North America, a position he left in May. From 2001 to 2003, he served as former President George W. Bush’s assistant secretary of defense for international security policy, focusing on missile defense, nuclear forces and technology security. He later served 10 months as the U.S. ambassador to Romania before returning to Washington in March of 2005 to assume the role of deputy national security advisor.

“I know that J.D. Crouch is the right leader at the right time for the USO,” said retired Air Force General Richard B. Myers, chairman of the USO Board of Governors. “He comes to the USO with a record of government service, leadership and innovation, but most important of all, he has a deep and abiding passion for our men and women who serve this country.”

Crouch started his new role with the USO on July 28.

Marines smile with a birthday cake at a USO Center on Okinawa, Japan. USO photo

Marines smile with a birthday cake at a USO Center on Okinawa, Japan. USO photo

Despite Logistics, USO Pacific Centers Help Troops Celebrate Birthdays Far From Home

Birthdays aren’t supposed to be stressful. But when you’re separated by the world’s largest ocean and a dozen time zones, nothing is easy.

Luckily, families with loved ones serving in the Pacific don’t have to figure out the closest bakery to base, or if that bakery can translate their message or even deliver the cake. All they have to do is contact USO Pacific and ask about Operation Birthday Cake.

“USO Pacific’s Operation Birthday Cake is an amazing signature program that connects loved ones around the world,” said Carly Harris, USO Pacific regional vice president. So far, the program has delivered over 1,000 surprise birthday cakes to troops serving in the Pacific.

For many stateside families, an OBC surprise is the easiest way they can send warm wishes and celebrate their deployed loved one’s special day.

“[The service member’s family is] just happy that we could reach out and do something special for their loved one on a day when sometimes they can’t even call because of the time difference, technology, or whatever the issue may be,” said USO Camp Casey Manager Katie Kerr.

Celebs and BET Experience Attendees Sends Messages of Thanks to Troops

The son of a deployed service member sends a message to his dad at the Mobile USO at the BET Experience at the Los Angeles Convention Center in late June. USO photo by Eric Brandner

The son of a deployed service member sends a message to his dad at the Mobile USO at the BET Experience at the Los Angeles Convention Center in late June. USO photo by Eric Brandner

Some did it for their family members. Others did it for fun. And some just thought it was the right thing to do.

The USO parked one of its custom USO Mobile vehicles in the Los Angeles Convention Center on June 28 at the BET Experience and asked attendees and celebrities to send personal messages of thanks to America’s troops.

“So many of us want to say thank you and often times we don’t know how,” said Sonya Lockett, BET vice president of corporate social responsibility. “And this is just such a great way to be able to say thank you to our military all over the world.”

Lockheed Martin Volunteers, PGA Tour Fans Build Deployment Kits for Military Kids

When children are faced with a parent’s deployment — or worse, a parent who doesn’t return from deployment — they encounter emotions which may be difficult to express.

Marine Staff Sgt. Tyler Barnes, right, stationed at Marine Corps Base Quantico, Va., assembles a deployment kit for military kids. USO photo

Marine Staff Sgt. Tyler Barnes, right, stationed at Marine Corps Base Quantico, Va., assembles a deployment kit for military kids. USO photo

Understanding this, volunteers from Lockheed Martin helped Quicken Loans National golf tournament spectators at Congressional Country Club in Bethesda, Maryland, assemble hundreds of With You all The Way Deployment Kits for military children in June.

The USO, in partnership with the Trevor Romain Company and the Comfort Crew for Military Kids, uses the With You All the Way program to support children ages 6 to 18. The unique kit helps children deal with deployment challenges and even establishes valuable knowledge for the reintegration process.

The deployment kit is centered around the “With You All the Way! Dealing With Deployment” DVD, which was created as a collaboration between The Comfort Crew and the USO. The Comfort Crew was founded by humorist Trevor Romain, who frequently tours with the USO, sharing life lessons with military children such as how to deal with bullies, facing fears, coping with separation and understanding grief.

The kits are designed to help kids tackle difficult issues unique to growing up in a military family.

“I am a full-on supporter of the USO and what they do for military families,” said Marine Staff Sgt. Tyler Barnes, a military caddy who helped construct deployment kits. “I’ve seen all of the support here at home and downrange. It’s just a great organization and they do a lot of great stuff for the military.”

Air Force Vet Now Serves Troops at USO Shindand

In his words, Frank Stinson joined up with the USO in 2009 because he “just wanted to give something back to our active-duty military.”

USO Shindand Center Manager Frank Stinson

USO Shindand Center Manager Frank Stinson

Today, the 21-year Air Force veteran is serving again—as the center manager of the USO Center on Forward Operating Base Shindand in Afghanistan.

USO Shindand, situated on a dusty airfield on the western plains of Afghanistan, offers forward-deployed troops a respite away from the everyday rigors of combat. Stinson, an Arkansas native, said that the troops who visit his center come to recharge and reconnect with loved ones.

“They want a relaxed place to come [to] and they want computer access and phones to be able to call home,” Stinson wrote in an email.

In addition to valuable connectivity, USO Shindand also offers troops two TV lounges and a movie theater boasting a 72-inch plasma TV. The three-tent facility was built by troops and civilian contractors in 2012 and 2013 and has a welcoming, small-town feel.

Stinson said that meeting troops, learning about their varied backgrounds and giving them much-needed support are the best parts of his job.

“With what we provide to the troops, this is the most gratifying job I have had.”

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Support Coming in WAVES: WWII Community Group Distributes Neck Pillows to Military Travelers at USO San Diego

WAVES members have made roughly 2,000 neck pillows for troops and families who visit the USO Neil Ash Airport Center. USO photo

WAVES members have made roughly 2,000 neck pillows for troops and families who visit the USO Neil Ash Airport Center. USO photo

You know those nifty neck pillows they sell at the airport? Well, if you’re a service member traveling through the San Diego International Airport, you may be able to score yourself a hand-crafted version sewn by a World War II-era female veteran for free.

Taking the lead from their counterparts in the Dallas area, a group of industrious female veterans known as WAVES (Women Accepted for Volunteer Emergency Service) have been hand-sewing thousands of neck pillows to give out for free to service members as they pass through USO of San Diego’s Neil Ash Airport Center.

“It all started when we saw the WAVES in Dallas doing it, and at first we asked for the pattern so we could join their effort,” said Barbara Ellis, one of a small group of WAVES remaining in the San Diego chapter. “But then we asked ourselves why we weren’t just making them for the local USO, since there’s so many military here in the San Diego area.”

Ellis, who joined the Navy in 1954, is one of the younger ladies in the chapter. She helps to organize, plan and pull together the materials necessary to create the pillows. After collecting donated fabrics from volunteers at the USO of San Diego, the WAVES purchase filler and thread from the local Wal-Mart and then form up into an assembly line and turn out the pillows one at a time.

Ellis said the WAVES have distributed thousands of neck pillows in all shapes and sizes – yes they even make small ones for toddlers and even smaller ones for babies – to military families from around the world since starting the project in April 2012.

“USO San Diego strives to provide comforts of home for our traveling service members,” said Judy Forrester, President and CEO of USO San Diego. “Through our partnership with WAVES, we are able to distribute over 2,000 comfy travel neck pillows, handmade with care using fabric donated from the supportive San Diego community.”

Each week the ladies deliver approximately 20 more hand-made neck pillows to the center.

“We are always in need of fabric,” Ellis said, “and the filler costs money, too, so any help we can get would always be appreciated.”

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A Major League Experience: Chicago Cubs Pitcher Edwin Jackson Hosts Military Families at Wrigley Field

Cubs’ Edwin Jackson with military families from the USO of Illinois. Photo courtesy of the Chicago Cubs.

Chicago Cubs pitcher Edwin Jackson — second row above the USO banner — sits with military families from the USO of Illinois. Photo courtesy of the Chicago Cubs.

Edwin Jackson knows what it’s like to be the new kid on the block. From growing up in a military family to playing in the big leagues, the Chicago Cubs pitcher is used to packing up and moving with very short notice.

So, to help military kids who also face frequent changes and moves, Jackson and the USO of Illinois hosted several military families at Wrigley Field as part of Edwin’s Entourage earlier this August.

“Any time you have a chance to give back to the community, especially with kids that comprehend a lifestyle you were brought up in, it’s special,” Jackson said. “It’s not like their parents giving them advice. They’re looking at someone closer to their age, and someone they can relate to a little bit more.”

Cubs pitchers Edwin Jackson and Wesley Wright signed autographs and posed for photos with the USO group. Photo courtesy of the Chicago Cubs

Cubs pitchers Edwin Jackson and Wesley Wright signed autographs and posed for photos with the USO group. Photo courtesy of the Chicago Cubs

The military families watched the Cubs batting practice Aug. 11 and met with Jackson, 30, as he spoke about his appreciation for the military and the importance of pursuing dreams.

“The messages are pretty firm and to the point, but it’s delivered in a fun way, a way in which they can understand how important it is to focus on their dreams and not give up,” Jackson said. “Anytime I have a chance to bring those kids out here and let them know that I went through the same lifestyle — the moving, the traveling, the picking up and bouncing around from city to city and being the new guy — it’s just a little bit of encouragement [and] a little bit of motivation to remind them they can still do whatever they want to do.”

Jackson also held a Q&A session with the families, a trivia contest with prizes, signed autographs and took photos with the participants before the game.

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Our Youngest Donor Ever? 1-Year-Old’s Birthday Celebration Raises Funds to Buy In-Kind Snacks for Troops at USO Osan

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A birthday is a great reason to celebrate — and give back.

That’s exactly why Cherie and Air Force Capt. James Bell, parents of Collette Cruz Bell, decided to ask for donations to USO Osan in lieu of presents at their daughter’s first birthday. The Bells, who live on Osan Air Base, South Korea, raised nearly $100 to donate in Collette’s name, making her one of the youngest USO donors ever.

“My husband and I feel very blessed in that we are able to adequately feed and clothe our daughter,” Cherie Bell wrote in an email interview. “Consequently we thought that donations to the USO would be much better utilized than gifts for her first birthday.”

“We also wanted her to be able to have the memory later on of doing some great for others so that she will hopefully learn the joy in giving.”

Collette’s parents took the money and made an in-kind donation to USO Osan in the form of snacks, drinks and food for troops and their families to enjoy — something the Bell family knows will be appreciated.

“My husband and I have spent countless hours enjoying USO locations in airports and military installations,” Bell wrote. “Donating to the USO was our way of expressing gratitude to an organization that has always been there for us while also teaching our daughter a valuable lesson about giving.”

In addition to asking for donations to the USO for their daughter’s big day, the Bells threw a “Despicable Me”-themed barbecue for their friends, complete with a special banana-and-applesauce cake for Collette. The Bells also made a family trip to the beach as part of the birthday festivities.

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USO Entertainers Stephen Colbert, Katy Perry and Others Win Big at Emmys, MTV VMAs

Gen. Ray Odierno gives Stephen Colbert a haircut during Colbert's performance for U.S. military personnel June 7, 2009, in Baghdad. USO Photo by Steve Manuel

Gen. Ray Odierno gives Stephen Colbert a haircut during Colbert’s performance for U.S. military personnel June 7, 2009, in Baghdad. USO Photo by Steve Manuel

It was a big two days for USO entertainers, who brought home a total of six Primetime Emmy Awards and two MTV Video Music Awards on Sunday and Monday.

Stephen Colbert — whose “The Colbert Report” took home Emmys for Outstanding Variety Series and Outstanding Writing for a Variety Series — went on a high-profile USO tour to Iraq in 2009. Colbert’s mentor Jon Stewart‘s “The Daily Show” also won an Emmy for Outstanding Picture Editing for Short-Form Segments and Variety Specials. Stewart went downrange for the USO in the summer of 2011. And last year, former interim “The Daily Show” host John Oliver and a trio of show writers and producers visited troops in Afghanistan and Kyrgyzstan.

Comedians Jimmy Fallon and Louis C.K. also took home awards. Fallon — who emceed the USO-coordinated Fourth of July concert at the White House in 2009 — won Outstanding Guest Actor in a Comedy Series for hosting “Saturday Night Live.” Louis C.K. garnered Outstanding Writing for a Comedy Series honors for “Louie.” He has gone on two USO tours — including a 13-base trip to Afghanistan in 2008 — and even worked the USO into an episode of his hit FX show.

“The Big Bang Theory” won Outstanding Multi-Camera Picture Editing for a Comedy Series. Actors from the show went on a USO tour to meet troops in the Pacific in 2012.

 Katy Perry salutes service members before performing "Firework"

Katy Perry salutes service members before performing “Firework” at the “VH1 Divas Salute The Troops” show in 2010. Courtesy photo

Meanwhile, Katy Perry took home Best Female Video at Sunday’s MTV Video Music Awards for “Dark Horse.” Haley Williams – lead singer of Paramore – also took home a VMA, winning the MTV Clubland Award for her EDM collaboration with Zedd on “Stay the Night.” Both women were part of the 2010 “VH1 Divas Salute the Troops” show presented by the USO. Paramore did their portion of that show from Camp Arifjan, Kuwait, as part of a USO entertainment tour.