Small Moment, Huge Difference: Family Eases into Military Life with Communication Help From the USO

Army 2nd Lt. Philip De Rosa, left,  Army Spc. Caroline De Rosa and Army Capt. Alex De Rosa pose at a family event. Photo courtesy of Amy De Rosa

Army 2nd Lt. Philip De Rosa, left, Army Spc. Caroline De Rosa and Army Capt. Alex De Rosa pose at a family event. Photo courtesy of Amy De Rosa

An email made the difference for Amy De Rosa.

“When my oldest [son, Alex,] was applying to college, one of his music teachers left his position at the school to go be a member of the military band at West Point,” De Rosa said. “That opened up a door. [Alex] decided to apply to West Point. He got it. He went, and then it went from there.”

It was De Rosa’s first experience with military life.

Alex was stationed in Germany after he graduated, and deployed to Afghanistan from there. Already separated by an ocean, his family faced the awkward task of saying their deployment goodbyes from afar.

“We talked about if should we go over [to Germany] to say goodbye, but our son told us that we didn’t need to do that,” she said. “He described a little bit of the process of how he would get to Afghanistan. That helped a little bit.

“In his words, he was fine and ready to go, so that set the tone for us.”

But moms worry. While De Rosa was a little nervous for her oldest son – now an Army captain – she knew he was well-trained and ready for his deployment. Still, she didn’t know when she’d hear from him next.

It was less than a day.

“When we got the email [from Alex], it was just great to know he made it and could be in touch with us,” she said, noting Alex sent an email to his grandmother, too. “We didn’t know much, but we knew we got an email from him at the USO. It was a really good feeling, and that was our first introduction to the USO.”

The emails and phone calls kept coming, too. Throughout Alex’s deployment, the family was able to stay close even though they were half a world apart.

And there were more USO experiences, too. De Rosa’s youngest son, Philip, went to West Point, too, and had to travel from New York to Seoul at one point for training. As the family drove him to the airport, he mentioned he’d have a nine-hour layover in California before heading overseas.

“I thought ‘What do you do for nine hours?” De Rosa said. “He later told us ‘Oh, I went to the USO, and I slept there.’ I thought ‘Oh man, this is so great. The USO came through again!’ He got a regular night’s sleep for his flight the next day, and it was another case of the small things being the most reassuring.

“It was a relief, and even though he was 3,000 miles away, he had somewhere to go that was safe and clean. … The USO provides this big safety net. That was a nice feeling.”

De Rosa says all three of her children – her daughter Caroline is a specialist in the Army – have benefitted from the USO, whether they grabbed a meal before a flight or used a center as a safe place to store luggage while traveling.

“We share our story because before we had kids in the military, we really didn’t know what the USO offered,” she said. “It’s much more personal, and they come pretty close to home.”

–By Jessica Battaglia

Full Circle: How One Kind Moment Created A USO Volunteer for Life

The Flores family. Courtesy photo

The Flores family. Courtesy photo

When Nancy Flores stepped off a plane in Germany in 2003 with just her luggage and her cat, there was supposed to be someone from the military there to pick her up. There wasn’t.

“I saw that USO sign and thought, ‘I can go there. They will help me!’”

She was right. A USO volunteer invited her inside the center where more volunteers took the then-23-year-old’s luggage, looked up the phone numbers to her husband’s unit, gave her a snack and even cut down a plastic cup to make a water dish for her cat.

Her husband, now-retired Army communications Sgt. Johnathan Flores, had sent the duty driver to pick her up, but they had left an hour late and were stuck in traffic. It was something the volunteers at the USO at Frankfurt International Airport had seen before.

“At a very young age, I was alone in a foreign country and that was a very huge relief for me to find the USO,” said Nancy, who was 23 at the time. “[My husband is] my security blanket in those situations, so being alone in that situation was scary.”

When the driver arrived, the USO volunteers helped her on her way, and that singular moment of compassion spawned Flores’ lifetime commitment to both the organization and the military community.

“Seven years later I found out we had a USO on Fort Hood and as soon as I could I started volunteering,” she said. “I enjoy every day making soldiers and their families smile.”

She currently volunteers once or twice a week from four to six hours at a time, helping anywhere she’s needed, from flightline welcome home events to working behind a desk in a center.

But her favorite program by far is the Story Time Early Literacy Workshop. She’s volunteered once a month at the USO Fort Hood/Military Child Education Coalition event for the last three years, helping feed breakfast and read books to pre-school-age children who attend with their parents.

But her connection to the USO runs even deeper than a missed ride and the resulting volunteerism. Her son, Johnathan Flores Jr., 10, has watched her husband deploy three times. Nancy says it was the USO that made it possible for her husband and their growing boy to connect.

“We are a family of USO volunteers and we always will be very proud of making moments count for other military families just like the USO did for [us].”

The first time her husband deployed, Jonathan Jr. was only 3 months old. Nancy knew she would have some contact with her husband over the Internet, but didn’t know which moments he’d get to see from afar.

“Daddy does bed time,” she said. “That was a moment every day. And when he left it was sad that we had to break that pattern.

“But then out of nowhere we received these books he recorded at a USO center.”

When the USO/United Through Reading packages arrived, Flores broke down in tears knowing bedtime was back on again.

“I had no idea it was even coming,” she said. “Every night we played the video and, even though it was the same story, it was a moment with Daddy. He knew that Daddy cared.”

“We have that memory,” she said. “And that’s a really cool moment for us. Every time my son was missing Daddy we’d pop in that DVD.

“We were very honest with him that Daddy was away protecting America and doing his job. He learned really young to deal with it and I believe the USO was part of making that happen naturally.

“Now, even though we’re not technically in the military, we’re still very much a part of the military community. We are a family of USO volunteers and we always will be very proud of making moments count for other military families just like the USO did for [us].”

Four USO Entertainment Staffers Honored by Chairman of the Joint Chiefs for Work on Tours

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They’re normally behind the scenes. This month, they were in the spotlight.

Four USO Entertainment employees were honored Feb. 13 for their roles in entertaining America’s troops at a surprise Pentagon ceremony with the military’s top officer.

Army Gen. Martin E. Dempsey, Chairman of the Joint Chiefs of Staff, presented the Joint Chiefs of Staff Distinguished Public Service Award to USO Vice President of Entertainment Rachel Tischler and the Outstanding Public Service Award to USO Vice President of Celebrity Recruitment Juliet Gilliam, USO Entertainment Specialist Brook Northrip and USO Tour Producer Jeremy Wilcox.

The quartet was specifically honored for their work on Dempsey’s four USO Chairman’s Holiday Tours, the last of which he wrapped in December. The tours – which are whirlwind USO visits traveling from the U.S. to Europe to the Mideast and back in the course of a week – touch thousands of troops annually in the weeks before Christmas.

“The Chairman’s Holiday Tour is an incredibly important annual tour that directly connects our nation’s top military leader with our troops serving around the globe,” said retired Brig. Gen. John I. Pray Jr., USO Executive Vice President for Operations, Programs and Entertainment. “The tour always includes an amazing group of celebrities who eagerly volunteer to accompany the chairman and I was thrilled that Gen. Dempsey recently recognized four USO entertainment team members with the Distinguished and Outstanding Public Service Awards for the key roles each played in making these tours such a big success.”

The most recent tour covered five countries in six days, including stops Afghanistan. The tour roster included eight-time USO tour veteran and country star Kellie Pickler, 2007 USO tour veteran and comedian Rob Riggle, “Glee” co-star Dianna Agron, former Chicago Bears linebacker Brian Urlacher, “Suits” co-star Meghan Markle and Washington Nationals pitcher Doug Fister.

“In my dealings with the USO over the past few years, spearheading tours around the globe, I can confidently say that the USO is as helpful and comforting today as it was back [when I joined the Army],” Dempsey said in a press release during the 2014 tour. “This year’s tour has been just as memorable.”

‘I Can See Him Here’: Mother Finds A Moment of Solace Through Visit to USO After Son’s Death

Vicki and Michael Dickinson. Photo courtesy Vicki Dickinson

Army Staff Sgt. Michael Dickinson with his mother, Vicki Dickinson. Photo courtesy Vicki Dickinson

Vicki Dickinson doesn’t remember much about the two years after her son was killed. Between the funeral, the tears and the coping, everything felt like a blur.

But she does recall one moment in perfect detail. About a year after Army Staff Sgt. Michael Dickinson II’s 2006 death in Iraq – while walking through one of a string of airports that are all fuzzy to her now – she visited her first USO.

Michael, a Battle Creek, Michigan, native, had told his mother about his visits to USO centers around the world.

“He would always try to find the USO and chill,” she said of her son, who was killed in a firefight nine days before he was supposed to come home. “And he’d say ‘Yeah mom, they’re great. They’ve always got great snacks, things to drink. They’ve got nice comfortable place[s] to lay down, take a little nap if you need it.’”

So when she had a few minutes between flights that day, Vicki went to a USO airport center to see for herself.

“It was kind of like a piece of home to him,” she said.

She walked into the center and told a volunteer about her son and his fondness for the USO. She asked to take a look around so she could see where her son relaxed between flights.

House1

After a volunteer offered her a quick tour and refreshments, Vicki settled into one of the cozy couches and quietly pictured her son – a husband with a total of five children and stepchildren – resting on a similar couch a few years prior.

“[I thought] ‘I can see him here. I can see him on that couch, playing a game,’” she said. “It made me feel good that my son got to do that. That he knew that he was cared about. And he knew he had a safe place to go and just relax.”

After shedding few tears, Vicki collected herself and headed out of the center to catch her flight.

The beanie baby Vicki received during her USO visit. Photo courtesy Vicki Dickinson

The camo Beanie Baby Vicki received during her USO visit. Photo courtesy Vicki Dickinson

As she was leaving, a volunteer handed her a camo Beanie Baby to remember her USO visit. She still displays that bear in her home.

“It made me feel good, it really did,” she said. “And it let me see a part of my son’s life that I’d never gotten a chance to see.”

Vicki still thinks about that quiet moment she had in the USO center.

“It’s a new memory you can make at a time when you can’t get any new ones,” she said.

Michael Dickinson II working. Photo courtesy Vicki Dickinson

Michael Dickinson II working. Photo courtesy Vicki Dickinson

 

USO Entertainers Shine at Academy Awards

USO entertainers have been raking in the nominations, awards and accolades this winter, and last night’s Academy Awards ceremony in Los Angeles was no exception.

If you missed last night’s festivities, here’s a look at this year’s Academy Award nominees and winners who also happen to be USO tour veterans and supporters.

“How to Train Your Dragon 2”

Academy Awards
Best animated feature film; Nominated

In 2010, actress America Ferrera traveled on an eight-day USO handshake tour to the Persian Gulf, where she visited with over 1,300 service members with actors Ryan O’Nan and Jason Ritter and writer/director Ryan Peters.

Check out what she had to say about the tour here:

 

More recently, in June 2014, actors Jay Baruchel and America Ferrera and writer/director Dean DeBlois joined more than 450 troops and military families at an advance screening of DreamWorks Animation’s “How to Train Your Dragon 2” at Joint Base McGuire-Dix-Lakehurst, New Jersey. The event also included a question-and-answer session with the trio.

Watch the highlights from the event here:

“Unbroken”

Academy Awards
Best cinematography; Nominated
Best sound editing; Nominated
Best sound mixing; Nominated

In 2010, Angelina Jolie, the director of “Unbroken” traveled to Germany to surprise wounded troops and the service members taking care of them.

This past December, as part of its partnership with Universal Pictures, the USO brought five service members and their guests to the premiere of “Unbroken” at the Dolby Theater in Los Angeles. Although Jolie was unable to attend the premiere due to illness, her husband, Brad Pitt, stood in for her, and personally greeted the USO guests.

Watch highlights from the “Unbroken” premiere here:

“American Sniper”

Academy Awards
Best actor in a leading role (Bradley Cooper); Nominated
Best picture; Nominated
Best film editing; Nominated
Best sound editing; Nominated and won
Best sound mixing; Nominated
Best adapted screenplay; Nominated

Bradley Cooper, a veteran of several USO tours, has traveled to Cuba, Kuwait and Afghanistan in addition to a seven-day, three-country tour with then-Chairman of the Joint Chiefs of Staff, Admiral Mike Mullen in 2009.

Actor Bradley Cooper takes a moment to pose with service members stationed in Guantanamo Bay, Cuba, during a week-long USO tour in 2008.  Cooper was in the region on his first tour to show support to U.S. troops and bring them a touch of home.

Actor Bradley Cooper takes a moment to pose with service members stationed in Guantanamo Bay, Cuba, during a weeklong USO tour in 2008. Cooper was in the region on his first tour to show support to U.S. troops.

 

Your USO at Work: February 2015 — Jay Leno Auctions Off Prized Car For USO

Jay Leno Auctions Off Rare Muscle Car to Benefit the USO

Auction houses selling rare and expensive collector cars are usually teeming with excitement, but at Gooding & Company’s Scottsdale, Arizona, auction in January, there was an extra layer of celebrity buzz when late night legend Jay Leno rolled out his prized 2008 Dodge Challenger SRT8 — with all proceeds benefiting the USO.

The highlight of the auction was Leno’s Challenger. The crowd roared as bidders competed in the one of the most exciting bidding displays Gooding & Company has ever seen.

The bidding started at $50,000, but when the auctioneer finally dropped the gavel at $360,000, the entire auction house stood for applause. However, the giving wasn’t done.

“After the car sold, one of the men who lost the bid for Leno’s car stood up and offered an on-the-spot cash donation for the USO — he would match anyone’s donation up to $100,000,” said USO CEO and President J.D. Crouch II, who attended the event.

Paddles began flying and within moments, another man committed to match the full $100,000. Additional donations totaled $5,625, which means that thanks to Jay Leno and other generous supporters, the USO will receive a total of $565,625.

“We’re overwhelmed by the response that we got from those who attended the auction,” Crouch said. “The funds raised here will go far to advance our goals of expanding our services to men and women in uniform.”

USO Mission Continues in Afghanistan Despite Formal End of Combat

On Fridays, troops at USO Kandahar can kick back for a few moments and enjoy some special treats after a long week of hard work. USO photo

Troops at USO Kandahar can kick back for a few moments and enjoy some special treats on Fridays — and every other day of the week. USO photo

The American combat mission in Afghanistan is officially over. But the USO is still on the ground serving more than 10,000 U.S. troops stationed there.

“The mission has not changed for us,” said USO Senior Vice President of Operations, Alan Reyes. “Troops serving in harm’s way will always be one of our top priorities, so we will continue to serve those troops in Afghanistan and throughout the region.”

If U.S. troops need support, the USO will be there for them. Wherever that may be.

Operation Enduring Freedom officially ended Dec. 28. However, according to the Defense Department, more than 10,800 American troops will remain in Afghanistan through 2015 as part of Operation Freedom’s Sentinel.

USO centers in the Middle East will stay open as long as there’s a need at the bases they support. There were four fully operational USO centers in Afghanistan at the beginning of February and the USO also has standing operations in Kuwait and the United Arab Emirates, and has supported the mission of U.S. troops sent to other areas around the region as needed.

Visit USO.org/donate today to pledge your support for America’s troops.

USO Supporting Quarantined Troops Returning From Ebola Mission

Thousands of U.S. troops are stationed far from home every day, but a few hundred of those brave men and women are serving an unconventional mission, isolated as a precautionary measure after duty in West Africa to fight the Ebola outbreak.

Army Pfc. Michael Matale, left, signs out a video game from Sgt. Brandon Banks at the grand opening of the USO at Barclay Training Center in Monrovia, Liberia. Army photo by Spc. Rashene Mincy

Army Pfc. Michael Matale, left, signs out a video game from Sgt. Brandon Banks at the opening of the USO at Barclay Training Center in Monrovia, Liberia, in December. Army photo by Spc. Rashene Mincy

And the USO is by their side.

Troops rotating home after deployments to West Africa are being isolated for 21 days in what the military calls controlled monitoring areas (CMAs) at installations in the United States, Germany and Italy. Thousands of troops have deployed and returned from the region with no issues to date.

In Liberia, where about 300 military personnel continue to support the mission to build and support hospitals, the USO is on the ground providing the comforts of home. These items include dedicated satellite service for Internet connectivity, phone cards, health and comfort items and even leisure and recreational equipment.

In the U.S., troops are being monitored at Joint Base Lewis-McChord, Washington, Fort Bragg, North Carolina, Fort Hood and Fort Bliss, Texas and Joint Base Langley-Eustis, Virginia.

In most cases, groups of 20 to 30 soldiers are isolated at the same time. Subsequent groups cannot have items used by a previous group because of health precautions, so providing multiple sets of supplies has made the operation more challenging.

“If somebody can find a problem, the USO can find a solution,” said Glenn Gibbs, manager of USO Vicenza, who is supporting the CMA site at nearby American-Italian installation Caserma Del Din. “It’s just what the USO does.”

USO/Hire Heroes USA Helps Transitioning Troops in Three Phases

Starting a new career is about the details.

How you describe what you bring to an employer. How an interviewer feels you fit their corporate culture. How you present yourself in person – and even online.

Army Capt. Amelia Campbell is one of many transitioning troops who have benefitted from a USO/Hire Heroes Workshop. Courtesy photo

Army Capt. Amelia Campbell is one of many transitioning troops who have benefitted from a USO/Hire Heroes USA workshop. USO photo

The last of those was a detail Capt. Amelia Campbell picked up during a two-day USO/Hire Heroes USA Workshop in Tacoma, Washington, in November.

“Something that’s really resonated with me … [is] how important it is to actually represent myself in social media,” the 22-year Army veteran said.

Statistically, getting an interview is the hard part. With plenty of job-seeking Americans and college grads looking for work, there’s lots of competition out there, so USO/Hire Heroes USA workshops take time to fine-tune transitioning service members’ resumes to give them the best shot to beat the odds.

Getting through stacks of resumes is difficult because companies are used to having many qualified applicants in today’s economy. So if there are only a few openings, having the strongest resume alone won’t get you an offer. You need to nail the interview, and that means you need to practice.

USO/Hire Heroes USA Workshops and Career Opportunity Days prepare attendees by holding mock interviews with Hire Heroes USA staff or local hiring managers who’ve volunteered their time. The interviewers question the service members about what makes them the right fit for a position. When it’s over, the interviewers provide feedback on how the service member did, and any other applicable tips.

Multiple employers who’ve participated in the mock interview sessions have extended follow-up interview requests and some of those second interviews have led to job offers.

“We definitely want them to have that renewed confidence as they take on the job market,” said Elda Auxiliaire, who manages the program for the USO. “We want them to have that confidence as they sit down with an employer and say ‘I can do this just as well as anyone else.’”

You can help transitioning troops and military spouses start new careers by visiting  USO.org/donate today.

 GEICO Becomes USO Worldwide Strategic Partner

The USO and GEICO announced a new worldwide strategic partnership Feb. 12 that will expand GEICO’s support of our mission to lift the spirits of America’s troops and their families.

Geico LogoGEICO will support 14 USO centers and USO programs like Ride 2 Recovery, which provides wounded troops with bikes to help them build hope and confidence through cycling, and Mobile USOs, which serve as centers on wheels.

In addition to funding USO programs, the partnership will also provide opportunities for GEICO to build relationships with USO centers throughout the country and volunteer at USO events that support our military heroes.

“The USO’s commitment to improving the lives of our men and women in uniform and their families is unparalleled,” said Tony Nicely, chairman and CEO of GEICO. “GEICO has been a proud supporter of the USO for years, so we’re very pleased to take our partnership to the next level as a Worldwide Strategic Partner.”

After a Tough Transition, Military Spouse Found a New Home at the USO 

There was no smooth transition to military life for Cary Fulladosa, a programs coordinator in the USO’s Japan area office. She’s a new military wife and her first duty station is half a world away from her hometown of Miami.

Cary Fulladosa

Cary Fulladosa

In addition to being separated from her close-knit family— five siblings included— Fulladosa left behind a job she loved to make the move. Upon arriving, she said she immediately understood why an overseas military community sometimes needs a boost.

“Instantly, I saw the need for a support net for this kind of lifestyle and I knew I wanted to be part of a greater cause to give sustenance to the community I am now a part of,” she said.

After seeing the job posting for the USO, she researched the organization and realized that the USO’s mission to lift the spirits of America’s troops and their families fell in line with her personal pursuits. Fulladosa, who is working towards a degree in psychology, enjoys helping people reach their potential. She felt the USO would be a great fit, so she applied for the opening, got the job and started her new career in June.

Fulladosa says her coworkers are her favorite part of her first nine months on the job.

“They are so positive, empowering and passionate,” she said. “[They] make work feel like I am not getting up every morning for a job, for a paycheck. I am walking into this office to serve a higher purpose with a crew of spirit-lifting warriors. The passion my co-workers express is inspiring.”