Your USO at Work: August 2015 — Great Dane Pup Who Needed Help is Returning the Favor

Meet Bandit, the Gentle Giant at USO Fort Leonard Wood

When Kelly Gist adopted Bandit more than three years ago, she didn’t expect him to become a healer.

Sickly, underweight and suffering from a number of health issues, the Great Dane pup looked like he needed more help than he would ever be able to give.

As Bandit grew stronger and healthier, he started accompanying Gist to her job as center director of USO Fort Leonard Wood in Missouri. She quickly learned Bandit was no ordinary rescue dog.

“We would bring him into the USO, and as he grew, his interactions with the troops were unbelievable and we realized he had something else to give,” said Gist, who decided to train Bandit as a therapy dog.

Whether it’s visiting patients at the hospital, comforting troops at the Warrior Transition Unit or hanging out with military families at USO Fort Leonard Wood, Gist says Bandit is always ready to comfort those in need.

“If anyone can spend five minutes with him … they’ll realize the difference he can make in someone’s day,” she said.

Bandit isn’t the only one who make a difference in five minutes. Go to to find out how you can show your support for our troops and military families.

Duracell and Hilary Swank Help the USO Highlight Military Family Issues

Two-time Academy Award winner Hilary Swank has played several roles, but her first was as the daughter of a now-retired Air Force senior master sergeant.

Swank joined military couple Robert and Denise Nilson, Duracell’s Jeff Jarrett and USO Senior Vice President Alan Reyes in New York last month to promote the USO’s partnership with Duracell and the company’s new short film “The Teddy Bear.” The video, which has been viewed more than 11 million times, is based on the Nilsons’ deployment experiences.

Duracell is also generously donating $100,000 to the USO Transition 360 Alliance to support the Comfort Crew for Military Kids, which helps children deal with their parents’ deployment and other issues that come up when you’re part of a military family.

Bruno Mars Brings ‘Uptown Funk’ to USO Concert at the White House

Grammy-winning recording artist Bruno Mars performed a USO show for cheering troops, military family members and guests of the first family at the White House on July 4.

Bruno Mars and his band perform at the USO’s Salute to the Military show July 4 at the White House. USO photo by Mike Thelier

Bruno Mars and his band perform at the USO’s Salute to the Military show July 4 at the White House. USO photo by Mike Theiler

The superstar sang some of his hits at the annual Salute to the Military USO concert. While storms cancelled the preshow cookout on the White House lawn, President Barack Obama and first lady Michelle Obama came out and addressed the crowd before Mars’ hourlong set that led up to the fireworks display on the National Mall.

This was the seventh consecutive year the White House has partnered with the USO to host the concert. Last year’s event featured Pitbull, while acts like fun., Cedric The Entertainer, The Killers, Brandi Carlile, Brad Paisley, Train, Jimmy Fallon and the Foo Fighters have also played the White House on Independence Day.

“It was an honor to perform at the Fourth of July concert at the White House,” Mars said in a release. “It was incredible to stand with the first family and the USO to recognize the service and sacrifice of our troops and military families.”

Mobile USO Helps Troops Through Summer Training 

Spending three weeks in the field on a military exercise can make you feel like you’re in another country — even if you never leave your home state.

Images from the Mobile USO’s stop in Oklahoma. Photos courtesy of Army Spc. Tyler Davis

Images from the Mobile USO’s stop in Oklahoma. Photos courtesy of Army Spc. Tyler Davis

Ask Army National Guard Spc. Tyler Davis, 21, from Lawton, Oklahoma, who took to Instagram to show his appreciation when his unit received a surprise visit from a Mobile USO during training. Davis, who’s been in the National Guard for more than four years, was pulling 48-hour shifts in the blazing sun when the Mobile USO arrived.

“When we’re out here in the field, we’re adapting to the military lifestyle. … You get completely engulfed in it,” Davis said. “When we first caught wind of the [Mobile USO] coming I made sure to get everyone in my squad signed up.”

A USO center on wheels, Mobile USO units offer troops the same kind of support provided at stationary centers, including video games, movies, Wi-Fi and air conditioning—the most important amenity when training in the Oklahoma sun.

“God bless you guys at the USO,” Davis said. “Without you, a lot of us would probably go insane.”

USO Opens First Staffed Center in Africa

Sometimes they are created to facilitate the changing travel needs of troops stateside. Sometimes they are built downrange and constructed by the troops themselves. Whatever the case, each USO center is opened where troops need them the most. And that most recent need is on Camp Lemonnier, Djibouti.

There are lots of smiling faces inside the new USO center on Camp Lemonnier, Djibouti. Courtesy photo

There are lots of smiling faces inside the new USO center on Camp Lemonnier, Djibouti. Courtesy photo

After the Defense Department announced it would spend $1 billion over the next 20 years to enlarge the U.S. base, the USO decided it was time to open up a permanent canteen for troops stationed there.

“Most of the troops here are unaccompanied and stay … anywhere from nine months to a year,” USO Camp Lemonnier Center Manager Michael Eyassu said. “They are very excited about [the USO] providing free phone calls to the States since they have to purchase phone cards otherwise.”

Currently the only staffed USO center in Africa, USO Camp Lemonnier consists of two Quonset huts equipped with a lounge area, leather chairs, a full canteen with snacks and treats from home, free toiletries and plenty of phones and computers to use to call home.

“We’ve got something going on every night for the military,” Eyassu said. “We have a lot of fun, and we’re getting more and more foot traffic each and every day we’re open.”

You can support troops deployed to bases around the world by visiting

USO Partner Almay Highlights the Strength and Determination of Military Women

Almay is partnering with the USO and celebrating female service members with their Simply American campaign. As part of the initiative, the cosmetics giant is donating $250,000 to the USO and creating a #SimplyAmerican social media push to raise additional funds and awareness.

AlmayThe company is highlighting military women throughout the summer in two unique ways. First, they’re embarking on a summer-long road trip to fairs and festivals to create what they’re calling a Simply American experience that celebrates female service members, military wives and their families.

Almay also is soliciting photos that capture “Simply American moments.” The company will donate one dollar for every like or share on social media that uses the hashtag #SimplyAmerican, up to a total of $10,000.

Go to Almay’s Simply American page to see if the road trip is coming to a city near you.

USO Opened Up a New World for This Military Spouse

Karolina Wignall has been connected to the military for as long as she can remember.

Karolina Wignall

Karolina Wignall

She grew up in the military, living in Texas, Georgia, Germany and Las Vegas during her formative years. She later married an Air Force pilot, moving around the globe to places like Okinawa and Virginia.

Wignall, USO Europe’s operations manager, understands the sacrifices troops and military families make every day, but she didn’t know much about the USO before becoming a volunteer in 2010.

“All I knew about the USO was what I saw in the airports,” she said. “I wasn’t sure what volunteering for the USO really meant.”

She quickly learned what the USO’s all about by racking up hundreds of volunteer hours in a few months. “Averaging 40 hours a week as a volunteer, I was hooked,” Wignall said. “The USO opened up a whole new world to me and I haven’t looked back.”

Hired as a full-time employee a short time later, she’s been with the organization ever since and has watched as the USO has evolved with the military.

“We have come a long way from just providing comfort and respite for our troops during wartime,” she said. “We are with the young troops when they first enter military service, when they deploy, and when they return home.

“Always by their side” is more than a slogan. It’s what the USO—backed by volunteers and employees like Wignall — does each and every day at more than 160 USO locations around the world.

“No matter what stage they are in during their military career, the military community can be sure the USO will always be there, providing whatever it takes to ensure that the military community knows we stand by them,” she said.

From start to finish, the USO supports troops and military families through each step of their journey. And we can’t do it without you.

USO’s Phil Parisi Receives 2015 Nonprofit CFO of the Year Award

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USO Chief Financial Officer Phil Parisi was recognized as the 2015 Nonprofit CFO of the Year at the Nonprofit CFO of the Year Awards on March 6 in Washington.

The award honors the best and brightest financial executives in the nonprofit sector who demonstrate operational excellence, innovation in finance and management and exceptional leadership and commitment to financial accountability.

“[Parisi] has a continuing record of providing outstanding financial analysis and advice while navigating a rapidly changing non-profit landscape,” said USO CEO and President Dr. J.D. Crouch II. “His expertise in strategic planning in international settings, financial planning, customer relationships and business development made it possible for the USO to grow stronger, be more responsive and more relevant.”

“Parisi’s understanding of key business drivers helps improve accounting and reporting responsibilities and has bolstered the USO’s corporate stability,”USO Chairman of the Board retired Gen. Richard B. Myers said. “The USO is a stronger, more vital organization since Phil’s arrival.”

‘It’s a Great Opportunity’: Indianapolis Colts’ Chuck Pagano and Dwayne Allen Talk 2015 USO Vice Chairman’s Tour

BETHESDA, Maryland — Indianapolis Colts head coach Chuck Pagano and tight end Dwayne Allen stopped by Naval Support Activity Bethesda — home of Walter Reed National Military Medical Center — on Monday to meet recovering troops and hospital staff before heading overseas as part of the 2015 USO Vice Chairman’s Tour.

While at the hospital, Pagano and Allen met and took pictures with recovering troops along with Indianapolis Colts quarterback Andrew Luck, actor Dennis Haysbert, Pittsburgh Steelers lineman David DeCastro, reigning Miss America Kira Kazantsev and Adm. James Winnefeld Jr., Vice Chairman of the Joint Chiefs of Staff.

During the visit, Pagano also shared why he was looking forward to his first USO tour and the importance of giving back to the military community.

Additionally, Allen, who is also making his USO tour debut, took a moment to talk about growing up near Fort Bragg, North Carolina, and why he was looking forward to his first USO tour.

Your USO at Work: February 2015 — Jay Leno Auctions Off Prized Car For USO

Jay Leno Auctions Off Rare Muscle Car to Benefit the USO

Auction houses selling rare and expensive collector cars are usually teeming with excitement, but at Gooding & Company’s Scottsdale, Arizona, auction in January, there was an extra layer of celebrity buzz when late night legend Jay Leno rolled out his prized 2008 Dodge Challenger SRT8 — with all proceeds benefiting the USO.

The highlight of the auction was Leno’s Challenger. The crowd roared as bidders competed in the one of the most exciting bidding displays Gooding & Company has ever seen.

The bidding started at $50,000, but when the auctioneer finally dropped the gavel at $360,000, the entire auction house stood for applause. However, the giving wasn’t done.

“After the car sold, one of the men who lost the bid for Leno’s car stood up and offered an on-the-spot cash donation for the USO — he would match anyone’s donation up to $100,000,” said USO CEO and President J.D. Crouch II, who attended the event.

Paddles began flying and within moments, another man committed to match the full $100,000. Additional donations totaled $5,625, which means that thanks to Jay Leno and other generous supporters, the USO will receive a total of $565,625.

“We’re overwhelmed by the response that we got from those who attended the auction,” Crouch said. “The funds raised here will go far to advance our goals of expanding our services to men and women in uniform.”

USO Mission Continues in Afghanistan Despite Formal End of Combat

On Fridays, troops at USO Kandahar can kick back for a few moments and enjoy some special treats after a long week of hard work. USO photo

Troops at USO Kandahar can kick back for a few moments and enjoy some special treats on Fridays — and every other day of the week. USO photo

The American combat mission in Afghanistan is officially over. But the USO is still on the ground serving more than 10,000 U.S. troops stationed there.

“The mission has not changed for us,” said USO Senior Vice President of Operations, Alan Reyes. “Troops serving in harm’s way will always be one of our top priorities, so we will continue to serve those troops in Afghanistan and throughout the region.”

If U.S. troops need support, the USO will be there for them. Wherever that may be.

Operation Enduring Freedom officially ended Dec. 28. However, according to the Defense Department, more than 10,800 American troops will remain in Afghanistan through 2015 as part of Operation Freedom’s Sentinel.

USO centers in the Middle East will stay open as long as there’s a need at the bases they support. There were four fully operational USO centers in Afghanistan at the beginning of February and the USO also has standing operations in Kuwait and the United Arab Emirates, and has supported the mission of U.S. troops sent to other areas around the region as needed.

Visit today to pledge your support for America’s troops.

USO Supporting Quarantined Troops Returning From Ebola Mission

Thousands of U.S. troops are stationed far from home every day, but a few hundred of those brave men and women are serving an unconventional mission, isolated as a precautionary measure after duty in West Africa to fight the Ebola outbreak.

Army Pfc. Michael Matale, left, signs out a video game from Sgt. Brandon Banks at the grand opening of the USO at Barclay Training Center in Monrovia, Liberia. Army photo by Spc. Rashene Mincy

Army Pfc. Michael Matale, left, signs out a video game from Sgt. Brandon Banks at the opening of the USO at Barclay Training Center in Monrovia, Liberia, in December. Army photo by Spc. Rashene Mincy

And the USO is by their side.

Troops rotating home after deployments to West Africa are being isolated for 21 days in what the military calls controlled monitoring areas (CMAs) at installations in the United States, Germany and Italy. Thousands of troops have deployed and returned from the region with no issues to date.

In Liberia, where about 300 military personnel continue to support the mission to build and support hospitals, the USO is on the ground providing the comforts of home. These items include dedicated satellite service for Internet connectivity, phone cards, health and comfort items and even leisure and recreational equipment.

In the U.S., troops are being monitored at Joint Base Lewis-McChord, Washington, Fort Bragg, North Carolina, Fort Hood and Fort Bliss, Texas and Joint Base Langley-Eustis, Virginia.

In most cases, groups of 20 to 30 soldiers are isolated at the same time. Subsequent groups cannot have items used by a previous group because of health precautions, so providing multiple sets of supplies has made the operation more challenging.

“If somebody can find a problem, the USO can find a solution,” said Glenn Gibbs, manager of USO Vicenza, who is supporting the CMA site at nearby American-Italian installation Caserma Del Din. “It’s just what the USO does.”

USO/Hire Heroes USA Helps Transitioning Troops in Three Phases

Starting a new career is about the details.

How you describe what you bring to an employer. How an interviewer feels you fit their corporate culture. How you present yourself in person – and even online.

Army Capt. Amelia Campbell is one of many transitioning troops who have benefitted from a USO/Hire Heroes Workshop. Courtesy photo

Army Capt. Amelia Campbell is one of many transitioning troops who have benefitted from a USO/Hire Heroes USA workshop. USO photo

The last of those was a detail Capt. Amelia Campbell picked up during a two-day USO/Hire Heroes USA Workshop in Tacoma, Washington, in November.

“Something that’s really resonated with me … [is] how important it is to actually represent myself in social media,” the 22-year Army veteran said.

Statistically, getting an interview is the hard part. With plenty of job-seeking Americans and college grads looking for work, there’s lots of competition out there, so USO/Hire Heroes USA workshops take time to fine-tune transitioning service members’ resumes to give them the best shot to beat the odds.

Getting through stacks of resumes is difficult because companies are used to having many qualified applicants in today’s economy. So if there are only a few openings, having the strongest resume alone won’t get you an offer. You need to nail the interview, and that means you need to practice.

USO/Hire Heroes USA Workshops and Career Opportunity Days prepare attendees by holding mock interviews with Hire Heroes USA staff or local hiring managers who’ve volunteered their time. The interviewers question the service members about what makes them the right fit for a position. When it’s over, the interviewers provide feedback on how the service member did, and any other applicable tips.

Multiple employers who’ve participated in the mock interview sessions have extended follow-up interview requests and some of those second interviews have led to job offers.

“We definitely want them to have that renewed confidence as they take on the job market,” said Elda Auxiliaire, who manages the program for the USO. “We want them to have that confidence as they sit down with an employer and say ‘I can do this just as well as anyone else.’”

You can help transitioning troops and military spouses start new careers by visiting today.

 GEICO Becomes USO Worldwide Strategic Partner

The USO and GEICO announced a new worldwide strategic partnership Feb. 12 that will expand GEICO’s support of our mission to lift the spirits of America’s troops and their families.

Geico LogoGEICO will support 14 USO centers and USO programs like Ride 2 Recovery, which provides wounded troops with bikes to help them build hope and confidence through cycling, and Mobile USOs, which serve as centers on wheels.

In addition to funding USO programs, the partnership will also provide opportunities for GEICO to build relationships with USO centers throughout the country and volunteer at USO events that support our military heroes.

“The USO’s commitment to improving the lives of our men and women in uniform and their families is unparalleled,” said Tony Nicely, chairman and CEO of GEICO. “GEICO has been a proud supporter of the USO for years, so we’re very pleased to take our partnership to the next level as a Worldwide Strategic Partner.”

After a Tough Transition, Military Spouse Found a New Home at the USO 

There was no smooth transition to military life for Cary Fulladosa, a programs coordinator in the USO’s Japan area office. She’s a new military wife and her first duty station is half a world away from her hometown of Miami.

Cary Fulladosa

Cary Fulladosa

In addition to being separated from her close-knit family— five siblings included— Fulladosa left behind a job she loved to make the move. Upon arriving, she said she immediately understood why an overseas military community sometimes needs a boost.

“Instantly, I saw the need for a support net for this kind of lifestyle and I knew I wanted to be part of a greater cause to give sustenance to the community I am now a part of,” she said.

After seeing the job posting for the USO, she researched the organization and realized that the USO’s mission to lift the spirits of America’s troops and their families fell in line with her personal pursuits. Fulladosa, who is working towards a degree in psychology, enjoys helping people reach their potential. She felt the USO would be a great fit, so she applied for the opening, got the job and started her new career in June.

Fulladosa says her coworkers are her favorite part of her first nine months on the job.

“They are so positive, empowering and passionate,” she said. “[They] make work feel like I am not getting up every morning for a job, for a paycheck. I am walking into this office to serve a higher purpose with a crew of spirit-lifting warriors. The passion my co-workers express is inspiring.”

‘He Came to Us’: USO Staffer in Germany Takes Action to Save the Life of Despondent Soldier

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How do you know if someone’s contemplating suicide?

For Shannon Huffman, it’s instinct. Huffman, a USO employee in Landstuhl, Germany, received extensive suicide prevention education during her 20 years in the Air Force. Late last year, that training may have saved someone’s life.

One evening, Huffman was at Landstuhl’s USO Warrior Center in Germany teaching a volunteer how to make chili. A service member approached her, looking distressed, and asked if she would help mail some belongings for him. Even though Huffman could sense something was wrong, it wasn’t until the he gave her his mother’s mailing address that she realized he was in a fragile, possibly suicidal, state and needed immediate help.

Huffman, an information specialist at the center, asked a volunteer to watch the service member while she alerted the hospital’s medical staff. Within minutes, Huffman subtly asked the service member to step outside the center and speak with medical personnel, who later escorted him to the hospital for treatment.

“She didn’t just help an individual – she helped all of his family and friends who may have had to suffer an irreplaceable loss,” said Laura Ponzo, the USO Warrior Center Manager and Huffman’s supervisor.

“The reason our center exists is to provide a home away from home for the wounded, ill and injured service members and give them someplace where they can feel comfortable and relax. That service member probably wouldn’t have felt comfortable going up to someone in uniform and asking for help, so he came to us.”

Because of her actions, Huffman was honored with the USO President’s Award, which recognizes USO employees for outstanding contributions to or on behalf of the organization.

“To be in a position where I get to help our veterans in need on a daily basis makes going to work a passion, not just a job,” Huffman said. “I was on the [receiving] end of the USO for 20 years and am honored to be able to return the kindness.”

Huffman says it’s the simple actions — like listening to someone vent or giving them a hug — that most benefit recovering troops who visit the USO Warrior Center.

“Often when a person comes in our center they are shook up and distraught,” she said. “Helping them make a cup of coffee and dial the phone back home to let family know they are OK is the most important thing in the world to them at that moment.

“It feels good to make that kind of difference for somebody, but that’s what we do right? Make every moment count.”

USO Veterans Rake in the Awards Nominations and Wins

For some people, January is just another long, cold winter month that follows the excitement of the holidays.

But for a handful of USO tour veterans, January and the first few weeks of February means the chance to win big at one of the three big award ceremonies: the Golden Globes, the Screen Actor Guild Awards and the Academy Awards.

Here’s a look at this year’s award nominees and winners who have also volunteered their time and talents to entertain troops and their families on USO tours around the world.

“How to Train Your Dragon 2”

Golden Globes
Best animated feature film; Nominated & won

Academy Awards
Best animated feature film; Nominated

In June 2014, actors Jay Baruchel and America Ferrera and writer/director Dean DeBlois treated more than 450 troops and military families to an advance screening of DreamWorks Animation’s “How to Train Your Dragon 2” at Joint Base McGuire-Dix-Lakehurst, New Jersey. The event also included a question-and-answer session with the trio.

Watch the highlights from the event here:


Golden Globes
Best actor in a TV series, musical or comedy (Louis C.K.); Nominated

Screen Actor Guild Awards
Outstanding performance by a male actor in a comedy series (Louis C.K.); Nominated

Louis C.K. has gone on two USO tours — including a 13-base trip to Afghanistan in 2008 — and even worked the USO into an episode of his hit FX show.

“The Big Bang Theory”

Screen Actor Guild Awards
Outstanding performance by an ensemble in a comedy series; Nominated

Actor Johnny Galecki and executive producer Steve Molaro from the CBS hit comedy went on a USO tour to meet troops in the Pacific in 2012.

“I am so very honored and personally thrilled to be traveling to the Pacific with the USO,” Galecki said in a 2012 story. “It’s been a dream for many years to have the opportunity to show my deepest gratitude face-to-face to the men and women who serve.”

“Sons of Anarchy”

Screen Actor Guild Awards
Outstanding action performance by a stunt ensemble in a comedy or drama series; Nominated

Actors Kim Coates, Mark Boone Junior and Dayton Callie headed on USO tour to the Pacific in 2013 but the show has always been very supportive of the troops and the USO, participating in USO tours in 2010 (Kuwait and Iraq) and 2012 (Marine Corps Air Ground Combat Center in Twentynine Palms, California).

“I’d do this every year if I could; there is no feeling like visiting our troops where they serve and having the chance to tell them ‘thank you’ face-to-face,” Callie said in a 2013 story. “One of the things that surprised me most, from our first USO tour, was how big of a hit the show is with the military. As a veteran myself, it was a proud moment for me.”

"Sons of Anarchy" stars Dayton Callie (front row center), Mark Boone Junior (second row l-r) and Kim Coates pose for a group photo with Marines in Japan, March 14, 2013. USO Photo by Michael Clifton

“Sons of Anarchy” stars Dayton Callie (front row center), Mark Boone Junior (second row l-r) and Kim Coates pose for a group photo with Marines in Japan, March 14, 2013. USO Photo by Michael Clifton

See more pictures from the cast’s tour to the Pacific here.


Screen Actor Guild Awards
Outstanding action performance by a stunt ensemble in a motion picture; Nominated & won

Academy Awards
Best cinematography; Nominated
Best sound editing; Nominated
Best sound mixing; Nominated

In December 2014, as part of its partnership with Universal Pictures, the USO brought a quintet of service members and their guests to the premiere of “Unbroken” at the Dolby Theater in Los Angeles. While Jolie was home sick with chicken pox, her husband, Brad Pitt, stood in for her at the premiere, stopping by to shake the hands of the USO guests including Army Staff Sgt. Blake Sistrunk.

Watch highlights from the “Unbroken” premiere here:

In 2010, Jolie also traveled to Germany to visited wounded troops and the service members taking care of them.

Watch a moment from Jolie’s visit here:

“American Sniper”

Academy Awards
Best actor in a leading role (Bradley Cooper); Nominated
Best picture; Nominated
Best film editing; Nominated
Best sound editing; Nominated
Best sound mixing; Nominated
Best adapted screenplay; Nominated

Bradley Cooper is a USO tour staple, having now traveled to Cuba, Kuwait, Afghanistan, and a seven-day, three-country tour with then-Chairman of the Joint Chiefs of Staff, Admiral Mike Mullen in 2010.

Actor Bradley Cooper takes a moment to pose with service members stationed in Guantanamo Bay, Cuba, during a week-long USO tour in 2008.  Cooper was in the region on his first tour to show support to U.S. troops and bring them a touch of home.

Actor Bradley Cooper takes a moment to pose with service members stationed in Guantanamo Bay, Cuba, during a week-long USO tour in 2008. Cooper was in the region on his first tour to show support to U.S. troops and bring them a touch of home.