Your USO at Work: February 2015 — Jay Leno Auctions Off Prized Car For USO

Jay Leno Auctions Off Rare Muscle Car to Benefit the USO

Auction houses selling rare and expensive collector cars are usually teeming with excitement, but at Gooding & Company’s Scottsdale, Arizona, auction in January, there was an extra layer of celebrity buzz when late night legend Jay Leno rolled out his prized 2008 Dodge Challenger SRT8 — with all proceeds benefiting the USO.

The highlight of the auction was Leno’s Challenger. The crowd roared as bidders competed in the one of the most exciting bidding displays Gooding & Company has ever seen.

The bidding started at $50,000, but when the auctioneer finally dropped the gavel at $360,000, the entire auction house stood for applause. However, the giving wasn’t done.

“After the car sold, one of the men who lost the bid for Leno’s car stood up and offered an on-the-spot cash donation for the USO — he would match anyone’s donation up to $100,000,” said USO CEO and President J.D. Crouch II, who attended the event.

Paddles began flying and within moments, another man committed to match the full $100,000. Additional donations totaled $5,625, which means that thanks to Jay Leno and other generous supporters, the USO will receive a total of $565,625.

“We’re overwhelmed by the response that we got from those who attended the auction,” Crouch said. “The funds raised here will go far to advance our goals of expanding our services to men and women in uniform.”

USO Mission Continues in Afghanistan Despite Formal End of Combat

On Fridays, troops at USO Kandahar can kick back for a few moments and enjoy some special treats after a long week of hard work. USO photo

Troops at USO Kandahar can kick back for a few moments and enjoy some special treats on Fridays — and every other day of the week. USO photo

The American combat mission in Afghanistan is officially over. But the USO is still on the ground serving more than 10,000 U.S. troops stationed there.

“The mission has not changed for us,” said USO Senior Vice President of Operations, Alan Reyes. “Troops serving in harm’s way will always be one of our top priorities, so we will continue to serve those troops in Afghanistan and throughout the region.”

If U.S. troops need support, the USO will be there for them. Wherever that may be.

Operation Enduring Freedom officially ended Dec. 28. However, according to the Defense Department, more than 10,800 American troops will remain in Afghanistan through 2015 as part of Operation Freedom’s Sentinel.

USO centers in the Middle East will stay open as long as there’s a need at the bases they support. There were four fully operational USO centers in Afghanistan at the beginning of February and the USO also has standing operations in Kuwait and the United Arab Emirates, and has supported the mission of U.S. troops sent to other areas around the region as needed.

Visit USO.org/donate today to pledge your support for America’s troops.

USO Supporting Quarantined Troops Returning From Ebola Mission

Thousands of U.S. troops are stationed far from home every day, but a few hundred of those brave men and women are serving an unconventional mission, isolated as a precautionary measure after duty in West Africa to fight the Ebola outbreak.

Army Pfc. Michael Matale, left, signs out a video game from Sgt. Brandon Banks at the grand opening of the USO at Barclay Training Center in Monrovia, Liberia. Army photo by Spc. Rashene Mincy

Army Pfc. Michael Matale, left, signs out a video game from Sgt. Brandon Banks at the opening of the USO at Barclay Training Center in Monrovia, Liberia, in December. Army photo by Spc. Rashene Mincy

And the USO is by their side.

Troops rotating home after deployments to West Africa are being isolated for 21 days in what the military calls controlled monitoring areas (CMAs) at installations in the United States, Germany and Italy. Thousands of troops have deployed and returned from the region with no issues to date.

In Liberia, where about 300 military personnel continue to support the mission to build and support hospitals, the USO is on the ground providing the comforts of home. These items include dedicated satellite service for Internet connectivity, phone cards, health and comfort items and even leisure and recreational equipment.

In the U.S., troops are being monitored at Joint Base Lewis-McChord, Washington, Fort Bragg, North Carolina, Fort Hood and Fort Bliss, Texas and Joint Base Langley-Eustis, Virginia.

In most cases, groups of 20 to 30 soldiers are isolated at the same time. Subsequent groups cannot have items used by a previous group because of health precautions, so providing multiple sets of supplies has made the operation more challenging.

“If somebody can find a problem, the USO can find a solution,” said Glenn Gibbs, manager of USO Vicenza, who is supporting the CMA site at nearby American-Italian installation Caserma Del Din. “It’s just what the USO does.”

USO/Hire Heroes USA Helps Transitioning Troops in Three Phases

Starting a new career is about the details.

How you describe what you bring to an employer. How an interviewer feels you fit their corporate culture. How you present yourself in person – and even online.

Army Capt. Amelia Campbell is one of many transitioning troops who have benefitted from a USO/Hire Heroes Workshop. Courtesy photo

Army Capt. Amelia Campbell is one of many transitioning troops who have benefitted from a USO/Hire Heroes USA workshop. USO photo

The last of those was a detail Capt. Amelia Campbell picked up during a two-day USO/Hire Heroes USA Workshop in Tacoma, Washington, in November.

“Something that’s really resonated with me … [is] how important it is to actually represent myself in social media,” the 22-year Army veteran said.

Statistically, getting an interview is the hard part. With plenty of job-seeking Americans and college grads looking for work, there’s lots of competition out there, so USO/Hire Heroes USA workshops take time to fine-tune transitioning service members’ resumes to give them the best shot to beat the odds.

Getting through stacks of resumes is difficult because companies are used to having many qualified applicants in today’s economy. So if there are only a few openings, having the strongest resume alone won’t get you an offer. You need to nail the interview, and that means you need to practice.

USO/Hire Heroes USA Workshops and Career Opportunity Days prepare attendees by holding mock interviews with Hire Heroes USA staff or local hiring managers who’ve volunteered their time. The interviewers question the service members about what makes them the right fit for a position. When it’s over, the interviewers provide feedback on how the service member did, and any other applicable tips.

Multiple employers who’ve participated in the mock interview sessions have extended follow-up interview requests and some of those second interviews have led to job offers.

“We definitely want them to have that renewed confidence as they take on the job market,” said Elda Auxiliaire, who manages the program for the USO. “We want them to have that confidence as they sit down with an employer and say ‘I can do this just as well as anyone else.’”

You can help transitioning troops and military spouses start new careers by visiting  USO.org/donate today.

 GEICO Becomes USO Worldwide Strategic Partner

The USO and GEICO announced a new worldwide strategic partnership Feb. 12 that will expand GEICO’s support of our mission to lift the spirits of America’s troops and their families.

Geico LogoGEICO will support 14 USO centers and USO programs like Ride 2 Recovery, which provides wounded troops with bikes to help them build hope and confidence through cycling, and Mobile USOs, which serve as centers on wheels.

In addition to funding USO programs, the partnership will also provide opportunities for GEICO to build relationships with USO centers throughout the country and volunteer at USO events that support our military heroes.

“The USO’s commitment to improving the lives of our men and women in uniform and their families is unparalleled,” said Tony Nicely, chairman and CEO of GEICO. “GEICO has been a proud supporter of the USO for years, so we’re very pleased to take our partnership to the next level as a Worldwide Strategic Partner.”

After a Tough Transition, Military Spouse Found a New Home at the USO 

There was no smooth transition to military life for Cary Fulladosa, a programs coordinator in the USO’s Japan area office. She’s a new military wife and her first duty station is half a world away from her hometown of Miami.

Cary Fulladosa

Cary Fulladosa

In addition to being separated from her close-knit family— five siblings included— Fulladosa left behind a job she loved to make the move. Upon arriving, she said she immediately understood why an overseas military community sometimes needs a boost.

“Instantly, I saw the need for a support net for this kind of lifestyle and I knew I wanted to be part of a greater cause to give sustenance to the community I am now a part of,” she said.

After seeing the job posting for the USO, she researched the organization and realized that the USO’s mission to lift the spirits of America’s troops and their families fell in line with her personal pursuits. Fulladosa, who is working towards a degree in psychology, enjoys helping people reach their potential. She felt the USO would be a great fit, so she applied for the opening, got the job and started her new career in June.

Fulladosa says her coworkers are her favorite part of her first nine months on the job.

“They are so positive, empowering and passionate,” she said. “[They] make work feel like I am not getting up every morning for a job, for a paycheck. I am walking into this office to serve a higher purpose with a crew of spirit-lifting warriors. The passion my co-workers express is inspiring.”

Jiffy Lube Franchises Join Forces to Raise over $19,000 for USO Delaware

This slideshow requires JavaScript.

Less than a month into 2015, Bob Falter and his Jiffy Lube team have already helped make a huge difference for the USO.

Under the leadership of Falter, a Jiffy Lube Regional franchise owner, locations across Delaware last fall sold key fobs to raise money for the organization. In addition to spearheading the key fob promotion, Falter, whose father served in World War II, agreed to match the fundraising efforts dollar for dollar, resulting in a $19,000 check that was presented to USO Delaware Director Joan Cote on Jan. 15.

“Obviously receiving a check for that amount is not a daily occurrence, so we were completely blown away by the success of the campaign,” Cote said. “None of [USO Delaware’s] important programs could be achieved without the financial support that comes from the generosity of individuals, organizations and companies like Jiffy Lube.”

Falter and his team reached out to customers through direct mail and radio ads and hosted special promotion launch nights at Grotto Pizza to educate Jiffy Lube employees about the USO’s mission.

“It was a wonderful promotion and I’d like to say that I was part of it, but it was truly a team effort to raise this amount of money,” Falter said.

To help motivate Jiffy Lube franchises during the promotion, Mike Tatoian, a USO Delaware council chair and the president of Dover Motorsports, Inc., gave the participating Jiffy Lube locations an added incentive. The location that sold the most key fobs would be his personal guests for an upcoming NASCAR race at Dover International Speedway.

With support from Falter, his Jiffy Lube team and their generous customers, the USO is able to deliver on it’s mission to lift the spirits of America’s troops and their families.

“The many gestures of appreciation and support that the USO delivers on behalf of a grateful community […] make a tremendous impact on the morale of our military personnel and their families,” Cote said.

USO and UnitedHealthcare Help Troops Fuel Up with Breakfast Care Packages

This slideshow requires JavaScript.

Breakfast is the most important meal of the day. However, for hardworking troops, fueling up in the morning sometimes just isn’t possible. Luckily the USO and its partner, UnitedHealthcare, are there to help.

On Aug. 10, UnitedHealthcare Pro Cycling Team members Mara Abbott and Cari Higgins teamed up with 50 UnitedHealthcare employees to assemble over 2,500 breakfast care packages in Fort Collins, Colorado, that will be given to troops at USO centers in Colorado and Texas. In addition to filling the packages with breakfast foods and snacks, participants wrote thank you notes that went in each package.

“We are thankful to the UnitedHealthcare employees who have taken the time to help us give back,” said USO Vice President of Corporate Alliances Christy Hartsell. “A partnership like this helps the USO have an even bigger impact on the lives of our troops and their families. We hope that the men and women who receive these care packages know we are grateful for the service and sacrifices they make for our country.”

The assembly event was part of the UnitedHealthcare USA Pro Challenge Experience, a community ride that took place in Fort Collins just eight days before the start of the USA Pro Challenge professional race.

“We are grateful for the opportunity to work with the USO and the USA Pro Challenge at this event that supports the troops and their service to our country,” said UnitedHealthcare Military and Veteran Central Region CEO Matt Peterson.

Making the Perfect Care Package: How You Can Help USO Bagram Stock Up for Troops

A group of Joint Base Lewis-McChord, Washington-based airmen  help the USO distribute Girl Scout Cookies. Photo courtesy of the Department of Defense

A group of Joint Base Lewis-McChord, Washington-based airmen help the USO distribute Girl Scout Cookies. Photo courtesy of the Department of Defense

It’s easy to take the little things for granted. For most Americans, stocking up on snacks, baby wipes and Kleenex is as simple as heading to their local convenience store.

But for troops stationed an ocean away at Bagram Air Base, Afghanistan, stocking up on every day commodities can mean waiting on, or rationing from, care packages shipped from the United States. However, even the most thoughtful — and jam-packed — of care packages eventually runs empty.

Luckily, USO Bagram is there to help.

Thanks to the generous donations of supporters from around the world who provide USO Bagram with food, toiletries, and other personal care items, troops can head to the USO pantry to stock up on every day items they might need. In order to provide the troops with the supplies they need, the USO Bagram relies heavily on donations of food and personal care items sent to the center from USO supporters back at home.

Right now, USO Bagram is hosting a care package drive to stock up on snacks and toiletries to hand out to troops over the coming months. The USO Bagram staff has even created a wish list of their most needed supplies to help anyone who wants to create the ultimate box of goodies for the troops. Remember, even just one package worth of supplies can brighten a service member’s day!

USO Bagram Care Package Wish List

  • Healthy snacks: Jerky, trail mixes, granola bars and fruit snacks
  • Drink mix packets: Gatorade, lemonade, iced tea and crystal light packets
  • Microwavable food: Easy Mac, popcorn, Cup O’Noodles, Chef Boyardee, oatmeal and other snacks that come in their own bowl (dining ware is scarce in Afghanistan)
  • Non-perishable food: Tuna cans or packets, fruit cups, peanut butter, Nutella, soups and other canned foods
  • Chocolate: Wait until the winter months to send chocolate, as it will melt in the mail if sent now
  • Toiletries: Travel-size shampoo, conditioner, body lotion, body wash, wet wipes and hand sanitizer (Please send these in separate boxes from food — no one likes shampoo-flavored oatmeal!)

Please send all care packages to the following address:

USO Bagram
Pat Tillman Memorial Center
APO, AE 09354

Free From Hibernation, Build-A-Bears Excited About Visit to U.S. Capital

This slideshow requires JavaScript.


Build-A-Bear Workshop is partnering with the USO to support our Every Moment Counts campaign. Throughout the month of June, support a military hero by donating to the USO at your local Build-A-Bear Workshop store, or share a message of thanks using #babwusothanks on social media and Build-A-Bear Workshop will donate one dollar!

-Photos by Sandi Moynihan

Your USO At Work: April 2014 — Warrior and Family Center at Bethesda Opens

USO officials, military leaders and celebrities cut the ribbon to USO's Warrior and Family Center at Bethesda.  USO Photo by Mike Theiler

USO officials, military leaders and celebrities cut the ribbon to USO’s Warrior and Family Center at Bethesda. USO Photo by Mike Theiler

USO Opens New Warrior and Family Center at Bethesda

After a year of construction and several years of planning and fundraising, the ribbon was finally cut on April 1 at the USO Warrior and Family Center located on Naval Support Activity Bethesda, home of the Walter Reed National Military Medical Center in Maryland.

The center – which is the sister structure to the USO Warrior and Family Center at Fort Belvoir, Va. – opened to troops, families and caregivers the next day and provided a much-needed home away from home for wounded, ill and injured troops and their families and caregivers living on the installation.

More than 200 people – including Department of Defense officials, wounded warriors, esteemed donors and even Miss America – attended the ceremony at the new center.

“This is where the future begins,” USO President and CEO John I. Pray, Jr., said. “We built this Warrior and Family Center to serve all troops and their families who pass through this healing center of excellence.”

The 16,217-square-foot center has places for recovering troops and their families and caregivers to relax and plan their futures away from the grind of the hospital. Outfitted with state-of-the-art technology, the Warrior and Family Center has a classroom for recovering troops to take college courses, plenty of computers and a fireside lounge and kitchen where they can relax and grab a bite to eat.

Troops seeking to have a good time can hit the sports lounge, where they can watch the biggest games, or visit the studio, where they can work on creative projects or jam on house instruments.

“It’s hard to capture in words what a center like this means to recovering warriors and their families,” said Adm. James A. Winnefeld, vice chairman of the Joint Chiefs of Staff. “To be able to get away – in the midst of it all – to such a beautiful, peaceful and comfortable place right here on campus … is more than just nice to have. It is an essential part of recovery.”

Cheryl Laaker Hall, vice president of operations for USO of Metropolitan Washington-Baltimore, spoke with confidence when she talked about the center’s future.

“We’re very certain, after the last few days of being here, that we have a winner,” she said. “We know that troops and families want to be here. They need a place like this, where they can go and be themselves. … We’re just so proud to have this facility and be able to be that space for them.”

USO,What to Expect Foundation Host Baby Showers for Military Moms-To-Be

The time-honored tradition of celebrating the birth of a child with a baby shower is one of the moments many of our expectant military moms miss out on, especially if they live overseas. To help fill that void, the USO, in collaboration with the What to Expect Foundation and author Heidi Murkoff, brought “Special Delivery,” a very special baby shower to military moms in Landstuhl, Germany.

Best-selling author Heidi Murkoff hugs a service member at a Special Delivery baby shower held in Landstuhl, Germany, in March. USO photo

Best-selling author Heidi Murkoff hugs a service member at a Special Delivery baby shower held in Landstuhl, Germany, in March. USO photo

“Motherhood is the ultimate sisterhood,” said Murkoff, the best-selling author of “What to Expect When You’re Expecting.” “For military moms-to-be, far from their immediate family and friends, these baby showers are more than gift bags and cake. They are about connecting and sharing a common bond and creating friendships with women experiencing the same mix of emotions.”

Over three days, the USO and the What to Expect Foundation hosted three baby showers for hundreds of new and expecting military moms in Germany. Each baby shower featured food, gifts and games as well as a question-and-answer session and book signing with Murkoff.

“Military families sacrifice countless everyday moments in service to our country,” said USO Europe Regional Vice President Walt Murren. “It is such an honor for USO Europe to host a program like Special Delivery, because for many of these women this may be their only baby shower. We want to make sure it’s an experience they won’t soon forget.”

Find out how you can show your support for military moms by visiting USOmoments.org.

Longtime USO of Georgia CEO Looks Back – and Forward

As the Vietnam War was raging in late 1968, a USO ad in a newspaper caught the eye of Mary Lou Austin, who was teaching in Washington, D.C. After interviewing for a job, she was hired and sent to New York City – then the home of USO headquarters.

USO of Georgia President and CEO Mary Lou Austin. Courtesy photo

USO of Georgia President and CEO Mary Lou Austin. Courtesy photo

Forty-five years later – after holding numerous USO jobs and traveling around the world – Austin is still with the organization, serving as president and CEO of the USO of Georgia.

“I guess you can say the ad made me curious,” she said. “The organization interested me, and the mission compelled me. … I started in January of 1969, and thus began my wonderful, meaningful journey serving troops.”

She’s been able to support thousands of service members and their families over the years and taking care of them has always been her top priority—and her favorite part of the job.

“We [at the USO] have unique opportunity to provide a myriad of programs and services to the committed and courageous men and women serving our country. … You see them in happy times and in times of sadness, but at the USO, you represent a living symbol of respect and honor for their service.”

Austin said she’s been fortunate to have had such a gratifying career, and even after helping countless troops and families, she remains dedicated to our spirit-lifting mission.

“USO receives many accolades and awards, but the most meaningful part is knowing that you truly helped someone in some way, through a program, service, or even a smile.”

USO Helps Woman on Journey After Marine Brother’s Death

On Nov. 30, 2011, Marine Staff Sgt. Vincent J. Bell, 28, was killed by an IED in Afghanistan. The youngest of three children, he was on his first tour of duty in Afghanistan after having served four tours in Iraq.

“He was the sweetest, most gentle, loveable man I have ever known. He was the love and light in our family, and every day without him feels so painful,” his sister London Bell said.

London Bell poses in front of New York’s Rockefeller Center during her USO/TAPS-sponsored trip to the Big Apple in October. Photo courtesy of London Bell

London Bell poses in front of New York’s Rockefeller Center during her USO/TAPS-sponsored trip to the Big Apple in October. Photo courtesy of London Bell

In October, Bell was approaching the anniversary of her brother’s 2011 death in Afghanistan when the USO and Tragedy Assistance Program for Survivors (TAPS) offered her a chance to take a trip with others who lost siblings to war. Weeks later, she was making unexpected friends in Manhattan. She was also finding out that she wasn’t alone.

“I started out on the journey as a lone traveler, but I left meeting several people who were really just like me,” Bell said. “It was a good way for me to bond.”

Bell lives in Chicago and relies on TAPS retreats for emotional assurance that is critical to brothers and sisters who lost so much during the wars in Iraq and Afghanistan. On her retreat, Bell and her fellow sibling survivors were able to enjoy a weekend in New York City together, sharing stories, sightseeing and attending a live taping of “The Daily Show.”

“I feel that it is important that I continue to reach out to TAPS to find support,” Bell said. “I’m the only person in my circle of close friends who has lost a sibling in battle and it can be very isolating.

“I need to be able to share my story as a sibling,” she said. “I do a lot to support my mom and dad and my sister in their grief, but I also need that support for myself.”

She’s learned a lot about life since Vincent died and wants to be a support to other siblings.

“I can be an ear, a hug and a friend to other sibling survivors, and I want to be able to do that for others on this journey.”

NFL Stars Jimmy Graham, Pierre Garcon and Brandon Fields Visit Troops in the Middle East on USO Tour 

While the official NFL season ended in February, a trio of professional football players continued the tradition of traveling to the Middle East for an offseason USO tour. New Orleans Saints tight end Jimmy Graham, Washington Redskins receiver Pierre Garcon and Miami Dolphins punter Brandon Fields met up with U.S. troops downrange.

From left to right, NFL stars Brandon Fields, Jimmy Graham and Pierre Garcon pose for a photo with troops during their USO tour to the Middle East in March. USO photo by Dave Gatley

From left to right, NFL stars Brandon Fields, Jimmy Graham and Pierre Garcon pose for a photo with troops during their USO tour to the Middle East in March. USO photo by Dave Gatley

“This experience for me has truly been life-changing,” said Graham, who caught an NFL-best 16 touchdowns last season. “The personal connection I’ve been able to make is something that will be with me forever. I grew up in a military home and this just makes me more of a patriot. I have more of an appreciation for the little things we have back home each and every day.”

“The best part of this trip [was] being able to spend time with the troops and interact with them,” said Fields. “We are truly blessed because of the sacrifices that our men and women of our armed forces are willing to make.”

Publishers Clearing House Prize Patrol Delivers $25,000 Check to the USO

What would you do if the Publishers Clearing House Prize Patrol showed up on your doorstep?

Staff and volunteers at the USO Warrior and Family Center at Fort Belvoir, Va., were jumping for joy in January after receiving a $25,000 check from the Publishers Clearing House recent Facebook promotion, The Give Back.

“We’re really grateful,” said USO Vice President of Operations Glenn Welling, who was presented the check by the Prize Patrol. “This was our first opportunity to get involved with the Publishers Clearing House Give Back promotion, and just to be able to be recognized by the Americans who went online each day is awesome. For 73 years, the USO has been the connection between America and her military, and donations like this one will allow us to continue doing what we are do for another 73 years.”

This year’s The Give Back event featured three charities: the USO, ASPCA and St. Jude Children’s Research Hospital. Fans were allowed to vote for their favorite charity once per day, with the charities earning prizes based on where they finished in the voting.

“We love being able to give back to the charities our customers care about,” said Danielle Bertellotti, assistant manager for digital marketing development at Publishers Clearing House. “Our audience has been very vocal on social media, and they have made it clear that the USO is a charity they care deeply about, so we are very happy to give.”