Your USO at Work: August 2014 — USO Center Helps Wounded Troops and Families Relax and Recharge

USO Warrior and Family Center at Bethesda is a Place Wounded Warriors Can Call Home

Sometimes, the mental grind of a recovery can be as tough as the physical obstacles.

That’s why the USO opened the second of two Warrior and Family Centers at Naval Support Activity Bethesda, Maryland, the home of Walter Reed National Military Medical Center, in April.

The USO Warrior and Family Center at Naval Support Activity Bethesda, Maryland, the home of Walter Reed National Military Medical Center, opened in April.

The USO Warrior and Family Center at Naval Support Activity Bethesda, Maryland, the home of Walter Reed National Military Medical Center, opened in April. USO photo by Joseph Andrew Lee

“You can come here and cook food if you want to. You can come here and barbecue if you want to. You can come here and watch movies, play video games, learn music, use the Internet … all that is here,” said medically retired Army Sgt. Kevin Gatson, a recent patient at Bethesda. “I think this will give someone a place to kind of sit back, reflect, relax, work on themselves just on a personal level — a worry-free zone in a sense.”

Like its sister center on the Fort Belvoir Community Hospital campus in Virginia, the USO Warrior and Family Center at Bethesda provides a place where families can come together for everything from meals and game nights to post-military career counseling and classes.

“I go to my room, because a lot of times I just don’t feel like talking to anybody,” said Marine Cpl. Rebecca Fletcher, who lost her leg in a motorcycle accident and is recovering from her injuries at Bethesda. “But coming down here (to the center), you end up running into someone that you know and you end up in a conversation. The next thing you know, you’re forgetting about the pain [and] you’re forgetting about the mental things that get to you throughout the day.”

“When you have had a full day of appointments … you’re exhausted both mentally and physically,” said Navy Capt. David Bitonti, Naval Support Activity Bethesda commander. He said that the new facility, which opened in April, is an additional place of respite for wounded troops and provides a place where they can relax and recover.

“[This center] allows you to go and recharge the battery so that when you have to do whatever it is that you need to do the next day, you’re the best person that you can be.”

Wounded Troops and Their Families Hit the Beach at Warrior Week

More than 550 wounded warriors and their families headed to Virginia Beach, Virginia, in May to enjoy surf, sand and sun as part of the USO’s inaugural Warrior Week.

“The city of Virginia Beach approached me and asked if the USO could expand the programs and services that we’re doing for the wounded, ill and injured here in Virginia Beach,” said Jeff Hill, USO regional vice president, U.S. “We did the research … and found out that outdoor activities [were] one of the favorite things that our wounded, ill and injured like to do.”

With the help of the USO and local adaptive outdoor recreational organizations, participants enjoyed activities like kayaking, surfing, waterskiing and deep-sea fishing. Wounded warriors and their families were also invited to attend free outdoor concerts and shows by local performers and the USO Show Troupe.

“We wanted outdoor recreational activities that could include the families,” Hill said.

At the end of each day’s activities, Warrior Week participants were invited to attend the Patriot Festival to enjoy food and free performances by top recording artists including The Band Perry, Jake Owen and Little Big Town.

“I can tell you the vast majority [of the wounded warriors] had an absolute blast,” Hill said.

Dr. J.D. Crouch II Becomes President and CEO of the USO

Former Assistant Secretary of Defense and Deputy National Security Advisor Dr. J.D. Crouch II was named the 23rd president and CEO of the USO on June 23.

Dr. J.D. Crouch II started his new role at the USO on July 28. USO photo

Dr. J.D. Crouch II started his new role at the USO on July 28. USO photo

“I know I am fortunate to be able to join a remarkable USO family that encompasses colleagues, volunteers, supporters and their families,” Crouch said. “I am proud to join and lead this team and eager to begin our work together.”

Most recently, Dr. Crouch served as CEO of QinetiQ North America, a position he left in May. From 2001 to 2003, he served as former President George W. Bush’s assistant secretary of defense for international security policy, focusing on missile defense, nuclear forces and technology security. He later served 10 months as the U.S. ambassador to Romania before returning to Washington in March of 2005 to assume the role of deputy national security advisor.

“I know that J.D. Crouch is the right leader at the right time for the USO,” said retired Air Force General Richard B. Myers, chairman of the USO Board of Governors. “He comes to the USO with a record of government service, leadership and innovation, but most important of all, he has a deep and abiding passion for our men and women who serve this country.”

Crouch started his new role with the USO on July 28.

Marines smile with a birthday cake at a USO Center on Okinawa, Japan. USO photo

Marines smile with a birthday cake at a USO Center on Okinawa, Japan. USO photo

Despite Logistics, USO Pacific Centers Help Troops Celebrate Birthdays Far From Home

Birthdays aren’t supposed to be stressful. But when you’re separated by the world’s largest ocean and a dozen time zones, nothing is easy.

Luckily, families with loved ones serving in the Pacific don’t have to figure out the closest bakery to base, or if that bakery can translate their message or even deliver the cake. All they have to do is contact USO Pacific and ask about Operation Birthday Cake.

“USO Pacific’s Operation Birthday Cake is an amazing signature program that connects loved ones around the world,” said Carly Harris, USO Pacific regional vice president. So far, the program has delivered over 1,000 surprise birthday cakes to troops serving in the Pacific.

For many stateside families, an OBC surprise is the easiest way they can send warm wishes and celebrate their deployed loved one’s special day.

“[The service member’s family is] just happy that we could reach out and do something special for their loved one on a day when sometimes they can’t even call because of the time difference, technology, or whatever the issue may be,” said USO Camp Casey Manager Katie Kerr.

Celebs and BET Experience Attendees Sends Messages of Thanks to Troops

The son of a deployed service member sends a message to his dad at the Mobile USO at the BET Experience at the Los Angeles Convention Center in late June. USO photo by Eric Brandner

The son of a deployed service member sends a message to his dad at the Mobile USO at the BET Experience at the Los Angeles Convention Center in late June. USO photo by Eric Brandner

Some did it for their family members. Others did it for fun. And some just thought it was the right thing to do.

The USO parked one of its custom USO Mobile vehicles in the Los Angeles Convention Center on June 28 at the BET Experience and asked attendees and celebrities to send personal messages of thanks to America’s troops.

“So many of us want to say thank you and often times we don’t know how,” said Sonya Lockett, BET vice president of corporate social responsibility. “And this is just such a great way to be able to say thank you to our military all over the world.”

Lockheed Martin Volunteers, PGA Tour Fans Build Deployment Kits for Military Kids

When children are faced with a parent’s deployment — or worse, a parent who doesn’t return from deployment — they encounter emotions which may be difficult to express.

Marine Staff Sgt. Tyler Barnes, right, stationed at Marine Corps Base Quantico, Va., assembles a deployment kit for military kids. USO photo

Marine Staff Sgt. Tyler Barnes, right, stationed at Marine Corps Base Quantico, Va., assembles a deployment kit for military kids. USO photo

Understanding this, volunteers from Lockheed Martin helped Quicken Loans National golf tournament spectators at Congressional Country Club in Bethesda, Maryland, assemble hundreds of With You all The Way Deployment Kits for military children in June.

The USO, in partnership with the Trevor Romain Company and the Comfort Crew for Military Kids, uses the With You All the Way program to support children ages 6 to 18. The unique kit helps children deal with deployment challenges and even establishes valuable knowledge for the reintegration process.

The deployment kit is centered around the “With You All the Way! Dealing With Deployment” DVD, which was created as a collaboration between The Comfort Crew and the USO. The Comfort Crew was founded by humorist Trevor Romain, who frequently tours with the USO, sharing life lessons with military children such as how to deal with bullies, facing fears, coping with separation and understanding grief.

The kits are designed to help kids tackle difficult issues unique to growing up in a military family.

“I am a full-on supporter of the USO and what they do for military families,” said Marine Staff Sgt. Tyler Barnes, a military caddy who helped construct deployment kits. “I’ve seen all of the support here at home and downrange. It’s just a great organization and they do a lot of great stuff for the military.”

Air Force Vet Now Serves Troops at USO Shindand

In his words, Frank Stinson joined up with the USO in 2009 because he “just wanted to give something back to our active-duty military.”

USO Shindand Center Manager Frank Stinson

USO Shindand Center Manager Frank Stinson

Today, the 21-year Air Force veteran is serving again—as the center manager of the USO Center on Forward Operating Base Shindand in Afghanistan.

USO Shindand, situated on a dusty airfield on the western plains of Afghanistan, offers forward-deployed troops a respite away from the everyday rigors of combat. Stinson, an Arkansas native, said that the troops who visit his center come to recharge and reconnect with loved ones.

“They want a relaxed place to come [to] and they want computer access and phones to be able to call home,” Stinson wrote in an email.

In addition to valuable connectivity, USO Shindand also offers troops two TV lounges and a movie theater boasting a 72-inch plasma TV. The three-tent facility was built by troops and civilian contractors in 2012 and 2013 and has a welcoming, small-town feel.

Stinson said that meeting troops, learning about their varied backgrounds and giving them much-needed support are the best parts of his job.

“With what we provide to the troops, this is the most gratifying job I have had.”

A Major League Experience: Chicago Cubs Pitcher Edwin Jackson Hosts Military Families at Wrigley Field

Cubs’ Edwin Jackson with military families from the USO of Illinois. Photo courtesy of the Chicago Cubs.

Chicago Cubs pitcher Edwin Jackson — second row above the USO banner — sits with military families from the USO of Illinois. Photo courtesy of the Chicago Cubs.

Edwin Jackson knows what it’s like to be the new kid on the block. From growing up in a military family to playing in the big leagues, the Chicago Cubs pitcher is used to packing up and moving with very short notice.

So, to help military kids who also face frequent changes and moves, Jackson and the USO of Illinois hosted several military families at Wrigley Field as part of Edwin’s Entourage earlier this August.

“Any time you have a chance to give back to the community, especially with kids that comprehend a lifestyle you were brought up in, it’s special,” Jackson said. “It’s not like their parents giving them advice. They’re looking at someone closer to their age, and someone they can relate to a little bit more.”

Cubs pitchers Edwin Jackson and Wesley Wright signed autographs and posed for photos with the USO group. Photo courtesy of the Chicago Cubs

Cubs pitchers Edwin Jackson and Wesley Wright signed autographs and posed for photos with the USO group. Photo courtesy of the Chicago Cubs

The military families watched the Cubs batting practice Aug. 11 and met with Jackson, 30, as he spoke about his appreciation for the military and the importance of pursuing dreams.

“The messages are pretty firm and to the point, but it’s delivered in a fun way, a way in which they can understand how important it is to focus on their dreams and not give up,” Jackson said. “Anytime I have a chance to bring those kids out here and let them know that I went through the same lifestyle — the moving, the traveling, the picking up and bouncing around from city to city and being the new guy — it’s just a little bit of encouragement [and] a little bit of motivation to remind them they can still do whatever they want to do.”

Jackson also held a Q&A session with the families, a trivia contest with prizes, signed autographs and took photos with the participants before the game.

Joan Rivers, the San Diego Padres and a Soaked 5K: A Look at USO Events Around The Globe

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As the summer draws to a close, USO centers around the world were busy hosting events to lift the spirits of troops and their families. Here’s a look at a few of the fantastic moments from USO centers around the world:

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Joan Rivers visits USO Denver. USO photo.

Joan Rivers Makes Surprise Visit to USO Denver
Long-time USO supporter Joan Rivers paid a surprise visit to USO Denver last Wednesday morning and made sure each guest, volunteer and staff member knew how much she appreciated them. Rivers was the 2001 USO of Metropolitan New York’s Woman of the Year.

“Thank you for your service,” Rivers told the group.

Military Kids Hit the Field at the Be a San Diego Padre for a Day Event
The USO partnered with Petco Park and the Padres to give military kids a Major League experience. Several local kids from military families spent the day practicing baseball fundamentals, talking with former Padre Damian Jackson and learning all about what it would be like to be a Major League Baseball player. Check out the video from the event here.

Sixth Annual Clark After Dark in Chicago
The USO of Illinois took to the streets Thursday night for its sixth annual Clark After Dark block party. Thanks to the support of Alderman Brendan Reilly of the 42nd Ward, Boss Bar and other USO partners, partygoers enjoyed live music, military vehicle displays and plenty of food. Despite the rainy weather, Chicagoans came out in full force to support their troops and show appreciation.

Heidi Murkoff smiles with an expectant military mother. USO photo.

Heidi Murkoff smiles with an expectant military mother. USO photo.

USO/What to Expect Special Delivery Baby Shower in Fort Drum, New York
On Friday, the USO and the What to Expect Foundation, founded by best-selling author Heidi Murkoff, delivered a special baby shower to expecting military spouses and service women stationed in Fort Drum, New York. The moms-to-be enjoyed an afternoon filled with shower games, food, a raffle and a question-and-answer session with Murkoff, who wrote the best-selling book “What to Expect When You’re Expecting.”

Second Annual H2GO in Okinawa, Japan
There aren’t many stickier places on the planet than the South Pacific in the summer, where near-100-degree temperatures are coupled with crippling humidity. To help troops and their families stationed in Okinawa beat the heat and stay in shape, volunteers at USO Kadena created H2GO, a 5K foot race with water-themed obstacles along the route.

The H2GO race let participants enjoy slip-n-slides, water cannons and the soaking power of over 20,000 water balloons.

Girls show off their nails and face paintings at Sun and Fun day with Kaiserslautern USO. USO photo.

Girls show off their nails and face paintings at Sun and Fun day with USO Kaiserslautern. USO photo.

Sixth Annual Sun and Fun Day in Kaiserslautern, Germany
As the dog days of summer come to an end, Kaiserslautern USO and TKS hosted the sixth annual Sun and Fun Day for troops and their families to help them enjoy the last of the warm weather. Despite some rain, over 2,300 visitors came out to enjoy the five-hour event that included food, raffles, live music and search-and-rescue dog demos.

Troops Get Their Game on at Camp Buehring Volleyball Tournament
Service members rallied their way to victory at a volleyball tournament Saturday night in Camp Buehring, Kuwait. Troops were able to form teams of six and compete for prizes — all while jamming out to the beats of DJ Break One. The winning teams were even awarded victory T-shirts!

Troops Churn Up Homemade Ice Cream at USO Camp Marmal

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Nothing says summer like a eating a bowl of cold, delicious ice cream.

And while troops at Camp Marmal, Afghanistan, can’t exactly head to a grocery store and pick up a pint, they can head over to the USO.

After hearing that the base cafeteria only served ice cream once a week, USO Camp Marmal staff members decided to start monthly homemade ice cream nights.

“We gave it a try and it’s been a big hit since then,” said USO Camp Marmal Center Manager Michael Eyassu.

With a few zip bags, milk, ice and a lot of shaking, troops can whip up a batch of homemade ice cream within a matter of minutes. USO Camp Marmal even provides service members with a number of syrups and toppings to enhance their homemade ice cream creations.

“Troops love it because it’s a fun and interactive event they can participate in with their fellow troops,” Eyassu said. “The end result is delicious, so it’s a win-win!”

If you want to try making homemade ice cream like the troops, check out the recipe below:

In a gallon zip bag:
1/2 cup salt
Ice to fill bag 2/3 of way full

In a quart zip bag:
1 cup of half and half
2 table spoons of vanilla extract
Flavored syrup (optional)

Place ice and salt in a large gallon zip bag. Set aside. Place half & half and vanilla in quart zip bag. Seal tightly and place inside gallon zip bag. Seal gallon zip bag. Shake until ice cream is solid or at consistency of your choice — roughly 10 minutes. Remove quart zip bag from gallon zip bag. Scoop contents of quart zip bag into bowl, add desired toppings and serve immediately.

Want to help the USO bring more unique programs like this to troops deployed troops around the world? Consider supporting the USO today.

Making the Perfect Care Package: How You Can Help USO Bagram Stock Up for Troops

A group of Joint Base Lewis-McChord, Washington-based airmen  help the USO distribute Girl Scout Cookies. Photo courtesy of the Department of Defense

A group of Joint Base Lewis-McChord, Washington-based airmen help the USO distribute Girl Scout Cookies. Photo courtesy of the Department of Defense

It’s easy to take the little things for granted. For most Americans, stocking up on snacks, baby wipes and Kleenex is as simple as heading to their local convenience store.

But for troops stationed an ocean away at Bagram Air Base, Afghanistan, stocking up on every day commodities can mean waiting on, or rationing from, care packages shipped from the United States. However, even the most thoughtful — and jam-packed — of care packages eventually runs empty.

Luckily, USO Bagram is there to help.

Thanks to the generous donations of supporters from around the world who provide USO Bagram with food, toiletries, and other personal care items, troops can head to the USO pantry to stock up on every day items they might need. In order to provide the troops with the supplies they need, the USO Bagram relies heavily on donations of food and personal care items sent to the center from USO supporters back at home.

Right now, USO Bagram is hosting a care package drive to stock up on snacks and toiletries to hand out to troops over the coming months. The USO Bagram staff has even created a wish list of their most needed supplies to help anyone who wants to create the ultimate box of goodies for the troops. Remember, even just one package worth of supplies can brighten a service member’s day!

USO Bagram Care Package Wish List

  • Healthy snacks: Jerky, trail mixes, granola bars and fruit snacks
  • Drink mix packets: Gatorade, lemonade, iced tea and crystal light packets
  • Microwavable food: Easy Mac, popcorn, Cup O’Noodles, Chef Boyardee, oatmeal and other snacks that come in their own bowl (dining ware is scarce in Afghanistan)
  • Non-perishable food: Tuna cans or packets, fruit cups, peanut butter, Nutella, soups and other canned foods
  • Chocolate: Wait until the winter months to send chocolate, as it will melt in the mail if sent now
  • Toiletries: Travel-size shampoo, conditioner, body lotion, body wash, wet wipes and hand sanitizer (Please send these in separate boxes from food — no one likes shampoo-flavored oatmeal!)

Please send all care packages to the following address:

USO Bagram
Pat Tillman Memorial Center
APO, AE 09354

USO Arizona Volunteer Sacrifices Sleep so Stranded Troops and Families Have a Place to Stay

When Michelle Selby showed up to volunteer at the USO Arizona center at the Phoenix International Airport last week, she had no idea it was going to be an overnight shift.

But after a large sand storm (called a haboob) blanketed Phoenix — and stranded many traveling service members and their families overnight in the airport — Selby decided to make sure they had a comfortable place to spend the night.

“It makes you feel good when you can do something like that,” Selby said.

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USO Arizona is normally open to service members and their families daily until 8 p.m., unless special extended hours are requested ahead of time. But Selby chose to stay up all night so the USO Arizona center could stay open for the stranded military travelers.

“I just kept thinking, I wouldn’t be able to sleep when I got home,” Selby said. “As tired as I was getting, I couldn’t get myself to leave.”

Initially Selby thought she’d be able keep the center open until 10 p.m. But before she knew it, it was midnight, so she decided to keep the center open for as long as she could stay awake.

“I just didn’t have the heart to go wake them all up and say ‘You guys have to go sleep on the floor out in the airport, I’m going home to my comfy bed,'” Selby said.

Selby, whose son serves in the Air Force, hopes her actions inspire others to volunteer for the USO.

“My whole incentive when I’m at the USO is to try to treat people like I would want my son to be treated and taken care of,” Selby said.