OEF Crisis Hotline Gives Stressed Troops an Outlet Downrange

More than 1,000 runners came out for the OEF Crisis Hotline 5K, hosted May 24 at six USO Centers in Afghanistan. USO photos by Eric Raum

More than 1,000 runners came out for the OEF Crisis Hotline 5K, hosted May 24 at six USO Centers across Afghanistan. USO photos by Eric Raum

It was a run for those who feel trapped.

Six USO centers in Afghanistan hosted more than 1,000 total runners for a 5K on May 24 to promote the OEF Crisis Hotline, a downrange-based call center troops can contact if they are dealing with stress or other mental health issues. The hotline has two mental health professionals on duty 24 hours a day.

The USO – which has been advertising the hotline to troops via posters at downrange centers – provided prizes for the top three male and female finishers.

Sgt. Kristian Patino of the Army’s 254th Medical Detachment said the hotline fills a void downrange and is modeled off a similar system the Department of Veterans Affairs operates stateside.

“It is peer support in its purest form,” Patino said. “You have service members here in Afghanistan going through the same struggles and dealing with the same issues as whoever would be calling in, so they are able to connect with the caller and relate to them.”

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The hotline – which was originally run by the 254th Medical Detachment in Kandahar – is now operated by the Army’s 85th Combat Operational Stress Control Detachment out of Bagram.

Patino believes the hotline makes a difference.

“One instance, a woman called in and was very frantic, in a complete panic and crying,” Patino said. “When we were done, it was a day and night shift. We worked through relaxation techniques and talked through what was troubling her.”

Troops downrange can reach the OEF Crisis Hotline the following ways:

Stateside troops and veterans can reach the VA’s Military Crisis Line by dialing 1-800-273-8255 and then pressing 1. Europe-based troops can reach the Military Crisis Line by dialing 00800 1273 8255 on regular phones or 118 on DSN lines.

–Story by Eric Raum and Eric Brandner, USO