What the Troops Love

Screen Shot 2013-02-12 at 10.24.14 AMOur troops love to visit a USO center filled with the comforts of home. This Valentine’s Day, give a gift that keeps giving and shop the USO Wishbook!

Our service members give so much without asking for anything in return. But we know how much they appreciate the little things, like their favorite snack food or the chance to call home. Help the USO make that happen today!

Passion for the Customer: USO Partner 3Di Goes the Extra Mile to Connect Troops to Families

Most of us get frustrated when our Internet service goes down. 

Image

Thanks to 3Di, troops were able to surf the Internet during their down time while deployed to New York City for Superstorm Sandy cleanup late last year. USO photo

But what if when you called your service provider – instead of putting you on hold for an hour to listen to elevator music – they made your broken connection such a high priority that the owner of the company dispatched a plane to fly a tech out to fix it that day.

It’s not make-believe. It’s 3Di Technologies.

The day before Thanksgiving, a satellite dish donated by 3Di to the USO for use during SuperStorm Sandy was inadvertently moved out of position, severing the Internet connection for deployed troops assisting with the cleanup. On a day most people were gathering with family, 3Di co-founder Don Baker wasn’t about to leave deployed troops in the dark.

As soon as he learned of the outage, Baker flew one of his techs from Baltimore to New York to fix the problem, re-connecting the dedicated satellite network in time for early-afternoon Thanksgiving chow.

“Serving the USO is a natural and truly effective way to provide comfort communication services to those who dedicate so much to our great country,” Baker wrote in an email. “We’re honored to do what we do, and we look forward to more opportunities to help the USO accomplish their mission.”

Image

The 3Di team during a trip to Kuwait. Courtesy photo

Satellite communications are at the heart of the USO mission to lift the spirits of troops and their families every day at more than 160 locations worldwide. The dedicated satellite network provided by 3Di makes it possible for the USO to connect deployed troops with family and friends over a game of Call of Duty from trailer in the middle of Africa, and it’s what brings new fathers into the delivery room via Skype from a remote center in Afghanistan.

3Di Technologies – a subsidiary of L3 Communications – helped the USO connect 3.1 million calls in 2012. That’s nearly 28 million minutes of goochie-goos and I love yous that military parents and spouses would have otherwise gone without.

After working for more than 10 years installing communications solutions in harsh, remote locations overseas, operating partners Dan Throop and Don Baker teamed with a financial backer to create 3Di Technologies. Their company aims to deliver end-to-end satellite communications, equipment, integration and – most importantly – field support, to their growing number of customers.

Their partnership with the USO began by supporting the USO-in-a-Box field canteen trailer program, and continues today with the coordination of connectivity at 14 centers in Kuwait and Afghanistan.

“USO-In-A-Box wouldn’t have existed over the past year without 3Di Technologies’ charitably donated bandwidth support,” USO-In-A-Box Program Manager Juston Reynolds said.

“Wherever those USO trailers went, no matter how far out into nowhere they were dragged, or what conditions they were under, they always had connectivity,” Reynolds said. “3Di came through when the USO needed them most, and I think that’s really what made them stand apart from their competition — their determination to get it right.”

In their own view, being passionate about the customer and working in the field to customize communications solutions that perfectly fit the customer’s needs is part of the fabric of the organization.

“The motto at 3Di has always been ‘passion for the customers,’” 3Di Technologies Director of Business Development Ray Fuller said. “That’s because most of our customers are guys on the front lines, and whether they are calling for fire support or calling their wife and kids from a USO, our mission is to make that connection happen.”

For the USO, it was clear 3Di understood the significance associated with connecting deployed troops with their loved ones at home via email, voice, video and gaming.

“Connectivity always rates at the top of troop needs in the field,” USO Director of Operations Kristen Baxter said. “What 3Di brings to us is a dedicated satellite network we can use to connect our troops directly to their families without hassle. Ten-digit calling — just like here in the states.”

–Story by Joseph Andrew Lee, USO Staff Writer

Operation SAFE Return

On Superbowl Sunday, the USO and Jeep launch an initiative that celebrates and gives back to our troops — those whose work ethic, dedication and service have sustained the very fabric of this nation. “Operation SAFE Return” (OSR) aims to raise awareness and galvanize community support for returning troops and their families. As part of the initiative:

  • Jeep will contribute more than $1 million in funding and vehicles to the USO to be used in programs that directly aid service members and family in their efforts to re-acclimate to civilian life.
  • Jeep employees volunteered a ‘day of service’ at the new USO Warrior and Family Center at Fort Belvoir, Virginia on Wednesday, February 6, 2013
  • Now through Monday, May 27, Jeep will donate $1 to the USO for every person who pledges to join the movement and tweets out their efforts using the hash tag #joinOSR.

Learn more about last night’s ‘Day of Service’at USO.org.

In-Kind Donors Provide Huge Benefit to USO Warrior and Family Center at Fort Belvoir

 

Building a house from scratch has a lot of hidden costs. Building a 20,000-square-foot home away from home for wounded, ill and injured troops and their caregivers takes a lot more than a weekend trip to Lowe’s.

Image

The golf simulator – donated by Full Swing Golf – has been one of the most popular attractions during previews of the USO Warrior and Family Center at Fort Belvoir, Va. USO Photo by Eric Brandner

The USO Warrior and Family Center – which held its grand opening Tuesday – cost more than $12 million to build. However, it would have been infinitely harder and costlier to assemble without in-kind donations from multiple companies, organizations and individuals.

“It’s so unique that we have varied donors,” USO of Metropolitan Washington Chief Operating Officer Cheryl Laaker Hall said. “For these companies to give us things that our their signature items, it means a lot for our organization.”

The following companies, listed alphabetically, made significant in-kind donations to the USO Warrior and Family Center at Fort Belvoir, Va.:

  • Activision: 16 video game titles
  • AMTICO International Inc.: 3,015 square feet of Urban Metal bronze vinyl tile
  • Bed Bath and Beyond, Inc.: Hundreds of items including appliances (toasters, vacuums, etc.) to kitchen cookware, utensils, place settings and towels
  • CISCO Systems, Inc.: Computer hardware, software and services totaling more than $110,000
  • Curt Kolcun: Microsoft Xbox consoles
  • Dow Chemical: 6,000 square feet of vegetative roofing insulation
  • EA Sports: 25 video game titles
  • Gull Swing Golf: A golf simulator valued at $50,000
  • Lafarge North America: Gypsum drywall
  • Microsoft: IT Academy software for technology education
  • Omnifics: Furniture storage
  • Petersen Aluminum Corporation: Metal roof panels
  • Robert Bost Associates: One lot of acoustic material for second floor areas including the music room
  • Roppe Flooring Products: Rubber stair treads, tile and nosings
  • Traveling Guitar Foundation: Guitars
  • The Valspar Corporation: 520 gallons of paint
  • Verizon Federal Inc.: Internal wiring and installation
  • Whirlpool Corporation: Maytag appliances for the kitchen (cooktop, dishwasher, refrigerators, etc.) and a washer and dryer

–Story by Eric Brandner, USO Director of Story Development

USO Brings Food and Football to the Troops

Image

Pictures from the tailgate and watch party held at the new USO Warrior & Family Center on Fort Belvoir

Last night millions of people got together with their friends and family to eat party food and watch one of the most popular TV events of the year: the Superbowl. But there are still countless troops deployed far away from the comforts of home. That’s where the USO steps in.

At USO centers around the globe, troops got to settle in for food and football and smiling faces! Here is just a sampling of some of the fun:

This slideshow requires JavaScript.